Grant_Booth

Hi Catherine,Could you describe how you were sending the email: Email program, smart campaign, or engagement program? If a smart campaign, were there other flow steps in the campaign besides just "Send Email"?Thanks,Grant

Hi Jean-Pascal,No - to stop them from receiving emails, you would need to one of the following:1) Set the lead's cadence to Paused (use the "Change Engagement Program Cadence" flow step)2) Remove them from the program3) Move them to a stream which does not have contentThe success status is for repor...

Hi Summer,Correct, the email address can only be associated with one instance (everyone logs in at login.marketo.com), although you should be able to use it once that user has been deleted from the other instance.Grant

Hi Kelsey, could you describe what isn't working, and post some screenshots to explain?

Hi D,There is the possibility of using the Get Lead Activities API call:Get Lead Activities » Marketo DevelopersHowever, keep in mind this would require the assistance of an experienced developer. Support can not help you with it.Otherwise, you'll need to export the activity logs one by one. It look...

Hi Alexandra,That's because the + there is contained in the body of a POST, rather than in a URL parameter of a GET. The body of a POST doesn't need to be URL encoded in the same way.-Grant

Derrick,It looks like the domain used in the email's From address doesn't have DKIM set up. DKIM is an authentication method you want to set up so that the recipient's email server can verify that Marketo has permission to send email on behalf of your company. It prevents people from pretending to b...

Hi Kirk,You may want to check with your security and legal team on this. In my opinion, you should not use Marketo to store information that is that sensitive. No SSN, credit card numbers, etc. I'm not an attorney but there's likely laws which are very specific about where and how information like t...

Try creating an Email Performance report, and specify the lead's email address in the report's smart list tab.

I would advise caution when emailing to old leads. Especially if they're really old. It's a great way to hit a spam trap and hurt your deliverability to your actual live and engaged leads.Grant