Level 10
Joined the community 01-08-2013
Level 10
Portland, OR
Sr CRM Administrator
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Would someone like to create in idea for this? In Support we get requests for this occasionally, but I'm only finding discussions about it in the Community. Creating an Idea will h...
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1519
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99% of the time I see this happen its due to using a personal email address. The best way to avoid it in my opinion is to block personal email address using the method Josh and 535...
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Hi Christina,There's not a cc option, but if I understand you correctly, you may want to try using the Send Alert flow step after the Send Email flow step sends it to the agent.For...
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Hi Dane,When you delete records from Marketo, their activity logs in Marketo are lost permanently. Their activity history *in SFDC* would be retained, of course, if that's what you...
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2004
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Makes sense. That's the URL encoding for a +HTML URL Encoding Reference
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1963
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This is another reason to have some along the lines of the following in the Unsubscribe HTML for your emails:"This email was sent to {{lead.Email Address}}..."That way the email ad...
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In that case, I recommend contacting Support so we can look at the email header and our email logs to figure out what's happening. Be sure to attach the email they forwarded you / ...
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1808
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I would need to test it, but I suspect the "+" is a reserved character in the database query. If you try URL encoding it as a %43 as Elliot suggests, does that work?
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Hi Jon,That's correct. The dashboard reflects "the number of leads who have clicked at least one link in the email", where as the email link performance report reflects "the number...
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Hi Vivian,I recommend looking up which email it was in the lead's activity log and examining that email. Was the email they received set to be "operational"? If so, it will over-ri...
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