Grant_Booth

Would someone like to create in idea for this? In Support we get requests for this occasionally, but I'm only finding discussions about it in the Community. Creating an Idea will help bring it to the attention of our Product team as they make decisions about new features and enhancements.

99% of the time I see this happen its due to using a personal email address. The best way to avoid it in my opinion is to block personal email address using the method Josh and 53504 were talking about.

Hi Christina,There's not a cc option, but if I understand you correctly, you may want to try using the Send Alert flow step after the Send Email flow step sends it to the agent.For example, if the Agent Principal is a custom field for the person in Marketo, you could have it do Send Alert to {{lead....

Hi Dane,When you delete records from Marketo, their activity logs in Marketo are lost permanently. Their activity history *in SFDC* would be retained, of course, if that's what you meant.-Grant

Makes sense. That's the URL encoding for a +HTML URL Encoding Reference

This is another reason to have some along the lines of the following in the Unsubscribe HTML for your emails:"This email was sent to {{lead.Email Address}}..."That way the email address it was sent to is recorded in the email, so if they try to unsubscribe with a different email address that's their...

In that case, I recommend contacting Support so we can look at the email header and our email logs to figure out what's happening. Be sure to attach the email they forwarded you / responded to and be specific about the email address of the lead, which email they received, and when it was sent.

I would need to test it, but I suspect the "+" is a reserved character in the database query. If you try URL encoding it as a %43 as Elliot suggests, does that work?

Hi Jon,That's correct. The dashboard reflects "the number of leads who have clicked at least one link in the email", where as the email link performance report reflects "the number of clicks in the email". If a lead clicks two different links in the same email, that counts as "1" toward the dashboar...

Hi Vivian,I recommend looking up which email it was in the lead's activity log and examining that email. Was the email they received set to be "operational"? If so, it will over-ride the Marketing Suspended and Unsubscribed settings. Operational emails should only be used for triggered emails, such...