Robert_Kelen3

I'm thinking even cooler would be if one could actually pull this value from the Lead record : - ) ... View more

Is deleting that cookie something that can be embedded in a link, the same way the initial opting out was (marketo_opt_out=true)? Or does this become a developer-only type challenge? ... View more

I'm wondering has anyone successfully done the reverse (marketo_opt_out=false)? If so, what's the trick. We were able to turn off tracking, but would like the user to be able to opt back in as well. ... View more

As others have said, fantastic post. Thanks Justin. ... View more

Oops, forgot the link to David's script: http://developers.marketo.com/blog/retrieve-activities-for-a-single-lead-using-rest-api/ ... View more

Thank you! ... View more

Sandy, that's super helpful. Thank you! From that specific web view, is there a way to glean the actual #EM id, and/or the program/smart campaign id that fired it off? ... View more

Veronica, two small things that stymied my early efforts in case this helps: - field validations in Salesforce for the fields in question (make sure test values passed from Marketo are valid from SFDC's point of view; I added valid default values to prevent blanks on the tokens as well) - webhook needs to be called from a triggered campaign (not batch or manual) Also, in my case Submit was capitalized, though not sure if that was important. ... View more

The good news is that it does appear that multiple clients (not sure if all) are logging the List Unsubscribe Header action in a similar manner. The bad news is that it appears the only way to tease it out using a filter may be with a Data Value Changed (for attribute Unsubscribed) containing that key phrase, which is limited to a 90-day time horizon. ​ ... View more

In my limited test of 1 action (on Gmail, as I couldn't find a way to trigger the list unsubscribe header on O365 or Yahoo), Marketo logged this as detail/reason: "lead unsubscribed from list unsubscribe." Not clear from that small data set if that's a universal truth in Marketo for how this would be handled across other clients. ... View more

Thanks to Sanford Whiteman's generous assist, I now know the missing piece to getting this to function properly, and wanted to share here in case anyone stumbles over this. The key is in the last line of the salesforce W2L code (<input type="submit" name="submit">). That too needs to be added to the payload template, such that the final string in this example reads like this: oid=000000000000000&first_name={{lead.First Name}}&last_name={{lead.Last Name}}&email={{lead.Email Address}}&company={{company.Company Name:default=Unknown}}&city={{lead.City:default=Unknown}}&state={{lead.State:default=Unknown}}&lead_source=Marketing%3A%20Marketo&title={{lead.Title:default=Unknown}}&00NA0000001ieJh={{lead.Department:default=Unknown}}&retURL=http://&submit=Submit ... View more

Added a custom header and still not seeing anything. Is there a way to know where/how it's failing? ... View more

Nope. Still no lead. ... View more

Thanks Sandy. Here's the corrected log then: Webhook Name: Web2Lead (SFDC) Request Type: http_post Url: https://webto.salesforce.com/servlet/servlet.WebToLead?encoding=UTF-8 Pay Load: oid=XXXXXXXXXXX&first_name=Robert2&last_name=Kelen&email=robert.kelen%2Btest2% 40leadous.com &company=Acme&city=Unknown&state=Unknown&lead_source=Marketing%3A%20Marketo&title=Unknown&00NA0000001ieJh=Unknown&retURL=http:// Response: Person ID: 1 Response Code: 200 ... View more

Webhook Id: 1 Webhook Name: Web2Lead (SFDC) Person ID: 1 Response Code: 1000 ... View more

Sanford Whiteman Is this somehow altered by SFDC picklist fields or fields not selectable in the W2L setup (Lead Status in this case)? Between this (which successfully posts to SFDC): <form action="https://webto.salesforce.com/servlet/servlet.WebToLead?encoding=UTF-8" method="POST"> <input type=hidden name="oid" value="XXXXXXXXXXX"> <input type=hidden name="retURL" value="http://"> <label for="first_name">First Name</label><input  id="first_name" maxlength="40" name="first_name" size="20" type="text" /><br> <label for="last_name">Last Name</label><input  id="last_name" maxlength="80" name="last_name" size="20" type="text" /><br> <label for="email">Email</label><input  id="email" maxlength="80" name="email" size="20" type="text" /><br> <label for="company">Company</label><input  id="company" maxlength="40" name="company" size="20" type="text" /><br> <label for="city">City</label><input  id="city" maxlength="40" name="city" size="20" type="text" /><br> <label for="state">State/Province</label><input  id="state" maxlength="20" name="state" size="20" type="text" /><br> <label for="title">Title</label><input  id="title" maxlength="40" name="title" size="20" type="text" /><br> Department:<input  id="00NA0000001ieJh" maxlength="80" name="00NA0000001ieJh" size="20" type="text" /><br> <label for="lead_source">Lead Source</label><select  id="lead_source" name="lead_source"> <option value="Marketing: Marketo">Marketing: Marketo</option> </select><br> <input type="submit" name="submit"> </form> ...and this (which doesn't): It seems like something is getting lost in translation. I'm guessing that I'm missing something obvious here. ... View more

Okay, support was able to confirm that their original answer was incorrect, and that you guys (thanks Josh Hill​, Dan Stevens​, Trevor Parsell​ and Sanford Whiteman​!) were right in your faith in the correct operation of the 'contains' filter. What they discovered on further analysis was that with a list of 1000+ values to check against, the filter wasn't failing but was rather falling victim to unintended (and hard to spot) consequences of certain values in a list that long. Just as two examples, 'contains "HP"' also finds the company "Highpointe", and 'contains "CA"' also finds any company with "PharmaceutiCAls" in its name. ... View more

Kiersti Esparza Is there an indicator in the activity log (preferably accessible to a filter/constraint) to know that the List Unsubscribe Header was the source of a user's unsubscribe action? Thanks. ... View more

Sandy, I definitely don't feel ganged up on, and very much appreciate the lively and helpful exchange that the question prompted. I've gone back to the original support case seeking clarification, as I'd like there to be a different (or at least clearer) answer. If Marketo doesn't weigh in directly on this discussion, I'll report back anything I hear. Thanks! ... View more

Trevor, I really appreciate your active engagement on this issue. And I would have expected results that matched your experience. I'm not sure if this is, as Marketo support indicated, "especially true when using 1000+ different words/character strings," but we're seeing (and support is confirming) things that fall outside the bounds of that experience. ... View more

Sandy, I don't think Marketo views the problem this way. Our client actually had a chat with support about it, and got this answer: "After some additional research and investigation, I was able to determine that the 'contains' operator will allow any lead through that has any complete character value for each word in the list...Unfortunately, there is not a set way to avoid this, because the 'contains' operator is designed to cast the widest net possible when searching for values. As long as a lead's value contains all of any single word(or character string), they will qualify for the list. This is especially true when using 1000+ different words/character strings...if filter 'contains: wal mart', it will return leads like walgreens, smart list, kmart, etc., because it only needs to identify the individual words." ... View more

I'm not able to send a screenshot because the filter has more than 1000 selected values in it, and is specific to the client's marketing interests. I can say that results of the smart list definitely include things that don't match the filter. That said, it does appear that Josh's 'starts with' idea effectively suppresses the false positives I was seeing in the 'contains' case. ... View more

Our client's case looks like your first example, yet is still pulling in things it shouldn't (i.e. that don't match the full value). ... View more

Thanks Josh. I've not tested 'starts with', but the 'contains' issue is definitely taken from experience. ... View more