Denise_Greenb12

Hi Stephanie,I assume the reason you don't want to use wait steps is that you have people who already have the trial and you need to send each of them the emails 20 days after the trial completes. Unless I'm missing something, I think my solution (above) would work for you - just run it as a recurri...

Hi Dianna,Ash is right. Pausing people in the Engagement who are already in the flow of that Smart Campaign won't stop them. This is an unusual setup. Here's what I would do:1) Deactivate the Program in the stream.2) Create and run a smart campaign that removes from flow anyone in that Smart Campaig...

Hi Dianna -As a couple of us have now said, what you need to do is pause the people whom you want to stop sending to. In other words, create smart campaign where the smart list includes the people you don't want to send to and in the flow, put this (where my program name is blacked out in the screen...

Hi Dianne,I have some further thoughts/guesses about what might be going on with your Engagement Program but this is pretty hard to troubleshoot without seeing it.1) My hypothesis that the smart campaign was sending the emails on it's own doesn't make sense because the campaign doesn't have a trigge...

Hi Dianna,When you say "There's no pause since I created as a campaign send (see NU/2019-02-01/Clean up Nurture)", could you explain a little more about your setup? If the Smart Campaign inside "NU/2019-02-01/Clean up Nurture" that sends the email sequence is actually the Engagement Program stream t...

Hi Trisha,Thank you for posting the smart list and for the further information. It looks like Sanford answered most of your questions. I hope you aren't having to build a smart campaign like this for every email. That would be quite a cumbersome way to set up an Engagement Program.To add more in res...

Since you are targeting people who are already in the database, if at all possible, a better bet would be to use filters to define your audience rather than import them into a list. Aside from the fact that it's logistically easier, you'll have a record of the criteria used to target them.Denise

Hi Trisha,My first question is what do you want the rule to be? Then we can help you make it happen.It would help to see the Smart List in the campaign you showed us the flow for. However, for any campaign with Flow Step choices, the first choice that applies is executed and the rest are ignored. Ba...

To add to what Sanford said, you can explicitly exclude people in the default segment from all your email sends by including this filter in the smart list for all your sends: is not DefaultDenise

Hi Sam,If I were you I would probably use Segmentations to keep your non-marketing business targets separate from the rest. In addition, if the emails you send to them will truly always be operational - than another safeguard would be to set Marketing Suspended to True for all of them and populate a...