Jorge_Alonso2

If you are an authorized support contact for multiple different accounts with the same email address and Marketo login name (typically we see this with consultant profiles) you will need to follow a different process to submit a support ticket. Typically these profiles will have Universal ID for sev...

If you are invited into a second instance with Universal ID (UID) enabled, you will need to follow the process below to ensure that you are accessing your second instance correctly. IMPORTANT NOTE: When an admin user in Marketo is inviting you into a second instance, in order for Universal ID to wor...

As of November 2020, Marketo Measure was migrated into the Adobe Admin Console. What this means is that user management for Marketo Measure is now done through the Adobe Admin Console. Because of this, anyone who needs to be a Marketo Measure user will need to be added through the Console. For secur...

As a Marketo Measure only customer, you need to be set up as a Marketo Measure Only Support Contact to submit support tickets for Marketo Measure through the Nation (nation.marketo.com). IMPORTANT NOTE: Although user management for Marketo Measure is done through the Admin Console (adminconsole.adob...

IMPORTANT: Only authorized Support contacts with a support entitlement of Business level or higher can contact Marketo Support by phone. Here you can find the regional contact information for support: https://nation.marketo.com/t5/Knowledgebase/About-Support/ta-p/249411. When calling in to support y...