Liliana_Cheng1

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Joined the community 09-12-2014

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Re: Account fields overwritten to null then updating to SFDC record value

by Liliana_Cheng1 in Product Discussions 04-06-2016
Latest Post 04-06-2016 by Liliana_Cheng1

Hi Community, this was solved last week. Here is the official response from one of the Marketo engineers who assisted on our support rep:The updates that some customers saw were du...
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Re: Account fields overwritten to null then updating to SFDC record value

by Liliana_Cheng1 in Product Discussions 04-06-2016
Latest Post 04-06-2016 by Liliana_Cheng1

Hey Anthony, yes and you were correct that it was a bug associated with their Q1 Minor release. A shame that we didn't have access to those release notes!
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Re: Who are you using for email validation prior to form submit?

by Liliana_Cheng1 in Product Discussions 03-31-2016
Latest Post

Hi Nichole Cunningham, I'm researching email validation tools for our forms and have the same questions as you did. What are your thoughts on BriteVerify so far?Thanks!Liliana
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Re: Account fields overwritten to null then updating to SFDC record value

by Liliana_Cheng1 in Product Discussions 03-29-2016
Latest Post

Hey Anthony Pica, our support rep will escalate our ticket and reference your ticket as well. He looked yours over and said we're having the same issue so he will ask tier 2 to inv...
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Re: Account fields overwritten to null then updating to SFDC record value

by Liliana_Cheng1 in Product Discussions 03-29-2016
Latest Post

Thanks Anthony Pica. I have a case open too and I'll share whatever helpful info they respond with. We were negatively impacted as well because we also have trigger-based email cam...
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Re: Account fields overwritten to null then updating to SFDC record value

by Liliana_Cheng1 in Product Discussions 03-29-2016
Latest Post 03-29-2016 by Liliana_Cheng1

Thanks for your help, Greg. Here's a screenshot of the Minutes to First Contact activity for this example. There are only four activities on the log. The behavior of fields being r...
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Account fields overwritten to null then updating to SFDC record value

by Liliana_Cheng1 in Product Discussions 03-28-2016
Latest Post 04-06-2016 by Liliana_Cheng1

Hi Community,This morning we noticed a number of records showing bizarre activity where large volumes of fields went through Change Data Value updates from [null] to [xyz value]. E...
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Re: How to I add the Marketo Certified Expert to my profile?

by Liliana_Cheng1 in Help Feedback Discussions 03-22-2016
Latest Post

Hi Scott K. Wilder, I just passed the Marketo Certified Expert exam on Sunday March 20 14:04:49 MST 2016. Could you please use your magic to update my account as well? Is there a ...
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Re: Sync Delay from SFDC & Marketo

by Liliana_Cheng1 in Product Discussions 03-18-2016
Latest Post

Hi Amanda Wobrock, we have a similar issue with a large backlog on the account sync and delayed triggered emails. Do you guys have something integrated with Salesforce that updates...
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Re: Difference between Referrer constraint vs Web Page constraint for form ...

by Liliana_Cheng1 in Product Discussions 03-11-2016
Latest Post

Thanks Sanford Whiteman. Your explanation makes sense for the most part. The form was split up into a multi-step form, so each step appended #step-1 to the URL. This is relatively ...
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