Matt_Rodriguez

Matt_Rodriguez

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Date Last Visited
‎08-31-2020 12:53 PM
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Joined the community 21-06-2018
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  • Re: All Emails Stuck 'Pending' After Tuesday's Outage

    Hey Tim,Sorry to hear you're experiencing the issue as well. My support case was closed out last Friday as the engineering team determined that it was related to a reporting issue. Our emails were being delivered as expected, but the system wasn't properly tracking deliveries, thus wasn't showing an...

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  • All Emails Stuck 'Pending' After Tuesday's Outage

    Hi Marketo community,Has anyone else noticed that smart campaigns (Default program types, email channel) run on or after Tuesday 6/4 have almost all emails still stuck as Pending? Our reporting is completely off since it looks like we have a 0% open and click-through rate for all of our programs. If...

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    3363 1 4
  • Re: How long after an email was delivered do you report metrics?

    Thanks Grace! 24 hours makes sense to me and so 48 hours should be sufficient as well. I've run a dozen tests in the last few weeks but only 3-4 of them have come up as significant (using 95%). Is it more likely that my tests just aren't different enough to garner significant results? I can't imagin...

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  • How long after an email was delivered do you report metrics?

    Hi Marketo community,I'm wondering what the best practices are around when to start reporting on email metrics. My hunch is that 48-72 hours is enough time for the majority of behavior to be captured, but does anyone have hard stats around the best timing? Additionally, how long should I be running ...

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  • solved badge Re: How to run a batch looking back exactly 7 days ago

    Hey Michael, I've seen that graphic before and had to reference it many times before I fully understood what the logic was doing. I wonder why they don't have an operator that simply says happened x days ago. They're already doing all the calculations for looking at that time range, seems silly.

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  • solved badge Re: How to run a batch looking back exactly 7 days ago

    Gotcha, that makes sense now! If the other method gets too complicated or I'm not seeing the correct number of leads getting pulled I definitely try this out. Thank you

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  • solved badge Re: How to run a batch looking back exactly 7 days ago

    So the filter I'm using is 'Has "Custom Object"' with a constraint of Creation Date_Time and the operator of in past 7 days (thanks to the suggestion of Devraj). I have to include some kind of creation date time stamp or it'll include anyone who has the custom object which is way too many for this c...

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  • solved badge Re: How to run a batch looking back exactly 7 days ago

    Thanks Sanford, I see what Jim is saying. This solution wouldn't work for my particular situation as the filter I'm using is based off of a custom object field and the way the data gets populated has limitations.

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  • solved badge Re: How to run a batch looking back exactly 7 days ago

    Hi Jim,Thanks for responding! While I totally understand the approach you took, I think the issue lies with the smart campaign and not necessarily with the flow action. Marketo doesn't have an operator that looks at "activity happened x number of days ago" and so you either grab everyone who took an...

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  • solved badge Re: How to run a batch looking back exactly 7 days ago

    Hi Devraj,Thank you, I think this is exactly what I needed. I have the batch running daily and used the 6 day exclusion list to accomplish what I'm trying to do.Best,Matt

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Public Statistics
Date Registered ‎06-21-2018 09:00 AM
Date Last Visited ‎08-31-2020 12:53 PM
Total Messages Posted 13
Likes Received 7
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