Chris_Wilcox

Wait, is the Engagement Program activated? Check that too!

How long has your smart campaign to add people/update their cadence been running? If the first cast is set to 7/25 (yesterday, a Thursday), maybe depending on how "Recipient Time Zone" works, you might not have anyone who was ready in time?

We write email engagements (clicks or web page views via an email click) as an activity to SFDC. We do not get send/delivered data in an aggregate view, but touches and engagements (sales + marketing) can be easily reported upon by doing this. Probably not the right solution for everyone and definit...

Can you send a screenshot of the Streams view? Curious if maybe the assets are in the stream but not activated? Or the cadence isn't defined? Just some initial thoughts.

Hi John,Sounds good. There's a lot to unpack. The biggest concern I had which is why I went with this design is -- There's not a good way in Marketo to say a date field is between a rolling date range (i.e. More than 3 years old, but less than 4 years old). If you had smart campaign for each year, s...

Hey John,Yea, you definitely don't want wait steps as long as that just as a best practice. To get a little deep and technical for a second, wait steps get tricky because the way Marketo handles contacts in a wait step. If someone is in a wait step and, for example, the flow steps for that Smart Cam...

Adding to Sanford's response -- Marketo has a total velocity script size limit of 100,000 bytes in any single email asset, but from your description I don't think you'd hit that unless you have a bunch of other velocity scripts also in the email asset.

Hey John,The checkbox will stop any 'send email' flow step if the person is above your communication limits which are setup in the admin section of your Marketo instance in the "Communication Limits" section. There you can set limits for how many (non-operational) emails a contact can receive in a g...

Just to confirm I'm understanding correctly: You have a program you're running existing customers through every 4 years, unless a specific date column in the database is updated. Correct?If so, you just need two smart campaigns with the same flow steps. One is your batch campaign with your smart li...

Are there read/write visibility permissions for the Marketo Integration User? Ask your SFDC Admin to make sure the field is exposed to the integration user.