Sam_Chou1

Do you know if it has it happened to other leads in the system? If so, it could be related to your lead scoring campaign.Otherwise, Support can probably help you dive deeper into the activity log.

Sorry I meant the Activity Log.In the Activity Log, in the search box, just type in "Merge" and you should be able to see if the lead got merged with another record at one point in time.

Check to see if the lead was merged in the Activity History. Marketo unfortunately adds the two lead scores together.

I tried using Matt's code on my Marketo landing page, but it loaded up a 2nd form. I'm assuming it was meant for a non-Marketo page, hence the "loadForm" call. For my Marketo landing page, I used a stripped down version inside a custom HTML box:

Hi Elizabeth,Regarding the process I posted earlier, I would only recommend using it for leads who are solely "newsletter only." Leads who are opting in for both newsletter + marketing emails should not go on the "newsletter only" list. If you are operating a global subscription center, I normally s...

Hi Heather,If you are using Programs in your Engagement Program - are you also creating Program Member Status = "Exclusion" ? This is from Edward Unthank's preso.If you aren't associating these "excluded" leads with your Programs, they will still go through the smart campaign flow in that cast, and ...

Hi Elizabeth,You can have a smart campaign that listens for leads added to your static list (i.e. Newsletter only). Trigger = Added to list "Newsletter only"Flow = Change Data Value "Marketing Suspended" // New Value = TRUEThis essentially acts as an unsubscribe (but you control it) - they will stil...

I can think of a couple options. Both involve dropping leads into a static list or program (i.e. "Newsletter only") Create a Global Exclusion List that references your static list/program, and include Member of Smart List NOT IN Global Excluslion List in all your marketing campaigns going forward. ...

Are we talking about CTAs that go to the same link? Maybe append a harmless query string at the end of each link (i.e. ?click=1a or ?click=1b) and then run an email link performance report like Val suggested.