Conor_Fitzpatri

Just tested it with your settings and it did not send to an opted out lead. The "you have chosen to ignore unsubscribe settings" warning should really be removed from the email settings menu if you have "show unsubscribe footer" enabled in the MSI admin.

Hi Christina,In my experience, I do recall that MSI ignores unsubscribes (we use a separate program to send sales email now). The only way around this is if your reps use MSI to add them to a Marketo Campaign (that in turn sends an email).I don't remember getting that notification when checking Publ...

I agree that most deliverability issues are self-inflicted and admit that we contributed to some of our own problems. The lack of official support in diagnosing the issue is my chief compliant. We moved to the preferred sender ip range, yet issues still persist. As for a dedicated ip, our email volu...

Hi Regina,I have been experiencing the same deliverability issues and lack of help from Marketo to solve them. Like you, our SPF and DKIM is properly set up and we even moved to the preferred sender IP range, yet our customers still complain about not receiving our emails. We’re in the process of re...

Ahhh I got it now. What would really help is a "Sent From Email Address" token that you could plug into the other email field. I'll keep this in mind and let you know if anything else comes to me.

So there's no kind of segmentation (i.e. if the State = California and Lead Status is MQL send to West Coast BDRs) you can use?

Hi Rachel,Yep, there is a way to do that. There is a "To Other Emails" field on the Send Alert flow step. You can type in emails separated by a comma and those other email addresses will get the alert. What's even better is you can stick tokens in that field. So you can create your own token such as...

Hi Daniel,We have the same exact issue - 100% blocked by Google Apps. However, we are on the standard shared IPs. Still waiting to hear back from our CAM about setting up time with the deliverability team. I'll let you know what I find out when I hear back from them.