If that's what they're saying, that sounds completely different from what I would have expected. I would have expected the email to wait 1 minute + however much time it was until 4...
In addition to what Devraj and Josh have outlined above, I would take a look at the hard bounce reasons that you're seeing. Sometimes they will give you insight into clients who ar...
This might be what Justin is suggesting, but what if there were two links in the follow up email to view the recording? So they could answer and get to the recording all in one sho...