Dory_Viscoglio

If that's what they're saying, that sounds completely different from what I would have expected. I would have expected the email to wait 1 minute + however much time it was until 4PM Monday-Friday. So if someone came in at 4:02pm Friday, they would wait until 4:00PM Monday to send.

RTP won't give you this

In addition to what Devraj and Josh have outlined above, I would take a look at the hard bounce reasons that you're seeing. Sometimes they will give you insight into clients who are blocking your emails, improperly entered email addresses, or larger issues that you're having with your overall delive...

This might be what Justin is suggesting, but what if there were two links in the follow up email to view the recording? So they could answer and get to the recording all in one shot. You could then have something appended to the end of each of the two links so that you could easily differentiate.

Hey Denise, I never really followed up on it... But, if you create a field in SF the way that Josh suggests above, it works great!

Haha, it keeps things exciting!

Dory Viscogliosi... AKA, Addison Russell

Ahh, sorry.. I must have renamed the new ones, but wished I was able to rename the old ones!

Hey Denise, you're just changing the friendly name, not the API name.. so it won't impact the sync. Good luck!

Hey Denise, I'd change the friendly name of one of these fields (I renamed the old one). This will also help if you're using the fields in any reporting, you'll notice if it's pulling in the old field since that will no longer update.