Kathryn_Collin2

Level 3

Joined the community 24-05-2016

Level 3

London

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Email Deliverability Error

by Kathryn_Collin2 08-11-2016

Hi - We've recently sent out a campaign and had a higher than normal hard bounce rate, with the majority of their causes listed as:550 bl.spamcop.net An error occurred fetching the matches description - https://community.mimecast.com/docs/DOC-1369#550Usually our hardbounces are related to generally ...

Discussions

2219 0 1

Email Marketing Lead Management Reports & Analytics
Re: Inconsistent PDF Page Tracking

by Kathryn_Collin2 08-08-2016

Hi Jennifer - yes we have started using the interesting moments, but was wondering how certain PDF pages were being tracked when I didn't think it was meant to be a function.

Discussions

2123 0 1
Inconsistent PDF Page Tracking

by Kathryn_Collin2 08-08-2016

Hi - Does anyone know what could be causing certain PDF views to be tracked, but others not?The activity log of certain leads shows when they have viewed or clicked through to a PDF via a webpage, however other leads who I know for certain have viewed PDFs, have nothing showing.As far as I can see t...

Discussions

2338 0 3

Lead Management Reports & Analytics
Re: PDF Tracking

by Kathryn_Collin2 08-03-2016

That works perfectly! Thanks Jennifer

Discussions

2899 0 0
Re: PDF Tracking

by Kathryn_Collin2 08-03-2016

Hi Chris - Yes, this is what we are doing at the moment. Our problem is when passing leads to the sales team, at the moment we aren't able to tell them which of the whitepapers they've viewed when sharing the lead activity log. It's also preventing us from from setting up a section of our lead scori...

Discussions

2899 0 2
Re: Unsubscribed Leads Re-Opting In

by Kathryn_Collin2 08-03-2016

Hi JuanYes I understand that, but we have a couple of different optin types, so if on a certain form they optin to receive communication about products, but have unsubscribed in the past, how do I set the unsubscribe field to automatically update from true to false?I can't just link that optin form ...

Discussions

2242 0 1
PDF Tracking

by Kathryn_Collin2 08-03-2016

Hi - We have quite a few landing pages set up set up with gated white papers.When someone fills in the form on a landing page they are then sent an email with a link which leads directly to the PDF.At the moment, in a leads activity log, I can see that they have clicked a link in the download email,...

Discussions

3264 0 4

Integrations Lead Management
Unsubscribed Leads Re-Opting In

by Kathryn_Collin2 08-03-2016

Hi - We have various landing pages which allow people to download whitepapers, request demos, callbacks etc etc, on these pages we have the option for people to tick to optin to further communication.We have had instances where a lead who has previously unsubscribed, has ticked to re-optin to commun...

Discussions

2333 0 3

Lead Management
Apply Suppression List to all Programs

by Kathryn_Collin2 07-28-2016

Hi - I have a suppression list created in the lead database which is built to remove nonengagers and any other leads we don't want to be actively marketing to.How can I add this to be included as a parameter of the default Blocked smartlist for all programs?I know we can include this in the program ...

Discussions

3953 0 8

Lead Management
Where is the Program Activity Log?

by Kathryn_Collin2 07-28-2016

Hi - Where can I access the activity log for assets within a program? I'd like to be able to see when people edit or approve landing pages or emails, or when data imports are made to lists etc etc.Thanks

Discussions

1298 0 1