Duane_Kennerson

Duane_Kennerson · ‎04-18-2019

I just don't understand why everything else comes through fine without being logged in but images... email images... those must be blocked by design! It makes no sense to me. I'm sure they have some logical reason, I just don't see it.

Duane_Kennerson · ‎04-18-2019

Here is what I got: Thank you for your patience. As the salespeople are previewing the link from Marketo, by product design, it is expected that they should be a Marketo user. But, as a workaround, a sample email could be sent to the salesperson by a Marketo user using "Send Sample" in the email. So....it's "supposed" to work that way. Seems a bit crazy to me and I have a follow up question but there you go.

Duane_Kennerson · ‎04-17-2019

Guess I'll put in a ticket and see where that goes...

Duane_Kennerson · ‎04-11-2019

We have MSI installed in our Salesforce instance so sales people can see interesting moments, web activity, score and emails sent. When a logged in Marketo user clicks the email preview button to see the email that was sent to a lead, it opens and all the images show. However, if another person that is not logged into Marketo clicks the same link, all the images are broken. Is this normal? I know the easy answer is to give all the sales agent Marketo logins but that is just not practical. How can we get the images to show for non logged in users? Unless it's just a strange coincidence and being logged in has nothing to do with it. Thanks for any help you can provide!

Duane_Kennerson · ‎03-05-2019

Not sure how to do that. I see this but it's greyed out.

Duane_Kennerson · ‎03-04-2019

How does this happen? I sent 170k emails but 180k got delivered... Any insight is greatly appreciated.

Duane_Kennerson · ‎11-14-2018

I don't know if this will help you because my situation was a bit different but I'll put it out there any way. I had a problem where I needed to show a form field based on two criteria. One, a user selects via a drop down on the form, the other was a hidden field that was set to pre-fill a database value. (The hidden field is where we split but maybe there is still something useful here for you). The user input is yes/no and the hidden field is true/false. I wanted to show a field only when the user input was set to yes AND the hidden field was set to true. In any other scenario, it should not show. What I ended up doing was wrap the field I wanted to show based on two criteria in a fieldset on the form. I then set the fieldset to only show based on the user input being yes, and then the field inside the fieldset to show based on the hidden value being true. I then styled the fieldset so it looked like nothing was out of the ordinary if they did one of the other scenarios. Hopefully that makes sense/helps.

Duane_Kennerson · ‎08-20-2018

Never mind, looks like I can only use in a flow step.

Duane_Kennerson · ‎08-20-2018

It appears that perhaps I can't use a token for Min. Number of Times on a web page visit trigger? Looks like it can only take a number, is that correct? Any work around? Thanks, Duane

Duane_Kennerson · ‎03-14-2018

Hey Gerard. Yes, we are using classic. I just switched an account over to lightening to take a look but same results. People that are scoring for web activity are showing no web activity in the tab.

Duane_Kennerson · ‎03-14-2018

Thanks Greg, I'll take a look into this. It's definitely possible they are going to multiple domains as we link them together in several places. I'll give you a vote as well.

Duane_Kennerson · ‎03-13-2018

We don't use a lot of Marketo LP's but when we do, they are always on the lp.icihomes.com domain. I'm not sure exactly what you mean by multi-domain setup. I assume you are referencing this - http://developers.marketo.com/blog/lead-tracking-and-multiple-domains/ However, is there some setting I'm missing? This looks like it does the merge automatically when the lead from both (or all) sites become known. If this was the case, I would at least expect half of the web activity to be coming through correctly... Thanks for your input Greg. You've always been helpful when you have responded to my questions!

Duane_Kennerson · ‎03-13-2018

It "looks" correct to me. I just went and spot checked a few pages for the munchkin code and it's there unless I'm completely missing something (which is definitely possible). The main url is icihomes.com We do have multiple domains. The rest of the deployments are on wordpress sites. plantationbaygolf.com amelianationalgolf.com tamayafl.com oakmontfl.com icihomesinpontevedra.com mosaicdaytona.com

Duane_Kennerson · ‎03-13-2018

Munchkin "should" be on all the pages. It's always possible that cookies/js is blocked but we are pretty much b2c and our demographic skews older so I would think that would be a pretty small percentage.

Duane_Kennerson · ‎03-13-2018

I've seen similar topics on this but not exactly what I'm experiencing so I'm starting a new thread. We have MSI set up. Interesting moments, scoring and email all show up on pretty much a consistent basis. However, web activity is very hit and miss. For the most part, this tab seems to never be populated or very limited even though I know there has been web activity. You can just look at the score tab and see things people scored on that included web activity. However, nothing in the web activity tab. And then, there are the people that actually show web activity in the tab but it's very limited. It may show only one entry for a particular date but if you look at the activity in Marketo, there are several pages of web activity for different dates. I saw some people said it may be buggy for different browsers but it's been consistently inconsistent for me. IE, Firefox, Chrome, all perform the same way. Frustrating. A valuable tool for sales agents but only if it works. Any thoughts or insights would be appreciated. I guess a support ticket will be next but I'm sure they will not help troubleshoot the Salesforce side of it so I thought I would ask here first. Thanks

Duane_Kennerson · ‎10-18-2017

1.4359.2

Duane_Kennerson · ‎10-12-2017

That would be something new for me. I have some time so maybe I go read about Velocity tokens. What we are trying to get to (like many on this forum it seems) is to export clicked links in an automated way to send to agents for follow up. I've read here a few different ideas but nothing seems to be the perfect solution. I saw another suggestion you had with BCC using an image hosting service but I'll have to read more on that. Subscribing people to a smart list seems like it would get us 98% there, it's just the email preview problem to solve for... Thanks for the input Sanford!

Duane_Kennerson · ‎10-12-2017

Ah, thanks for the tip. Didn't realize that the download html functioned differently between the two. Unfortunately as both you and Sanford pointed out, the dynamic nature kind of kills it. Too bad you couldn't force it to show the default. That would be good enough to get us to where we are trying to go for now.

Duane_Kennerson · ‎10-11-2017

Carissa had a pretty slick idea. Unfortunately it does not seem to play well with dynamic or module driven emails which is mostly what we send... Bummer.

Duane_Kennerson · ‎08-24-2017

Worked great Justin. This stuff is pretty powerful once you wrap your head around it.

Duane_Kennerson · ‎08-21-2017

Thanks Justin. I'll give it a try.

Duane_Kennerson · ‎08-17-2017

Dynamic content. So if I bring in a module (like two or three column) if I can make the image and text dynamic, it would seem logical that I could make the button dynamic as well but I can't. What is the simple code change because that is exactly what I want? I would be happy to read and do it myself (teach a man to fish) if you can point me in the right direction. Pretty new to the module functionality. Thanks!

Duane_Kennerson · ‎08-17-2017

I didn't actually build it though. It seems like every template built into Marketo (I've tried several now), and they all seem to be the same where the button cannot be made dynamic. For me anyway, this makes the module approach not very useful.

Duane_Kennerson · ‎08-17-2017

Are they impossible to make dynamic? It seems weird that I can load a module, make images and text dynamic but all the buttons seem to be impossible to make dynamic. This seems like a pretty big flaw!!! If I can make all the other elements in a module dynamic, why not the button? Seems kind of critical to me... Is it the email design/html, a Marketo oversight, or am I just wrong and there is a way to do it (other than dragging in a text module and inserting my own html)? Thanks for any input.

Duane_Kennerson · ‎08-09-2017

Sure. Just grab the form's embed code and plop it in!

Duane_Kennerson · ‎08-09-2017

You're spot on in your thinking. We run rtp for anonymous users all the time with download offers, account creation and it's really great now with the exit overlay option. You can even embed forms right in the rtp graphic so you can generate the lead right then and there.

Duane_Kennerson · ‎05-22-2017

I would say 300-400 would satisfy the trigger on a good day. While typing that out, that's a lot of "interesting moments" being created so I may need to add a constraint to the filter for a minimum number of times they visited a trigger page to slow that down but I need to figure out the timing first. Thanks!

Duane_Kennerson · ‎05-22-2017

Hey Devraj, yes, you have the scenario correct. They would of had to of visited a "this page" and also another particular page within the last 10 minutes to trigger.

Duane_Kennerson · ‎05-22-2017

Trying to set up a filter that checks if someone visited one of a set of pages 10 minutes before a trigger (visit to a particular page) fires. See below. Support says "in past" will not support minutes and 1 hour in this particular scenario is not ideal. I was thinking about using "between" and using the system date token or something similar in the from field and then doing system date minus 10 minutes or something like that in the to field but I'm not sure if that is even possible or what the syntax would be. Anyone ever try this before or know a better way that I'm not thinking of? Thanks!

Duane_Kennerson · ‎04-13-2017

I find it easiest to just make the dialog a graphic (images and text) and use the transparent style with modal checked. Usually works ok then.

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