Diane_Schmid

Level 3

Joined the community 05-04-2016

Level 3

Jersey City, NJ

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Re: Sample / Test Emails Not Sending

by Diane_Schmid 05-18-2017

Again, this is something that should be communicated directly to customers. Most customers don't think to check the support page. If the issue is system wide, communication to customers is truly necessary.

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5581 6 1
Re: Sample / Test Emails Not Sending

by Diane_Schmid 05-17-2017

So does this mean that if you have a smart campaign set up in a default program that it will not run?

Discussions

8325 0 1
Does anyone use a localized unsubscribe instead of the global?

by Diane_Schmid 03-09-2017

We recently started using a localized unsubscribe/preference center as opposed to the global unsubscribe and I just wanted to see if anyone else is doing this as well, and if so, if you have any suggestions on how to accurately track/report on unsubscribes. I'm currently using a smart list that has...

Discussions

1203 0 1
Date/Time A/B Test

by Diane_Schmid 01-18-2017

I'm trying to set up an A/B date/time test using an email program, but I'm realizing that you can only choose one email and then have it send out at different dates/time, however that's not what I want. What I want to do is have Email A go out at 7am and Email B go out at 6pm. The reasoning for th...

Discussions

2081 0 2
Discrepancy between email opens in report vs. smart list

by Diane_Schmid 10-24-2016

Not sure if anyone else has experienced this before, but in my email performance report the open count is at 3,238 as shown below:However, when I run a smart list using the opened email filter, I get a lead count of 3,190. So is the 3,190 the unique opens where the 3,238 is the total opens? And if s...

Discussions

6550 0 6
Handling 3rd Party Suppression Files

by Diane_Schmid 09-19-2016

Not sure if anyone has any suggestions on this, but we deal with a 3rd party advertiser who we send dedicated email campaigns for and they have a suppression file of about 1 million records. At our previous ESP we would just send the files over and they would be able to suppress them from our campa...

Discussions

1487 0 3
Re: A/B testing question regarding sample size

by Diane_Schmid 06-14-2016

Turns out there was a communications limit set on the campaign that I was unaware of, and this is why the remainder of the leads were not sent to. Thanks for your help!

Discussions

3124 3 1
Re: A/B testing question regarding sample size

by Diane_Schmid 06-14-2016

Thanks Josh. So just to confirm, if my full list size was 78K and I chose a sample size of 50%, then 39K should have received the A/B split, and then the remaining 39K should have received the winner, correct? Because if that's the case, my test did not go out correctly, as my total delivered quan...

Discussions

3124 0 0
A/B testing question regarding sample size

by Diane_Schmid 06-14-2016

I recently set up an A/B email test where I thought 50% of my list was getting the A/B test, and then the remaining 50% would get the winner, but it appears that only 50% of my entire list received the test and winner. My smart list size was 78K, so I was under the assumption that 50% of that would...

Discussions

3358 0 6
Safe sender instructions for ATT/Bellsouth/SBCglobal

by Diane_Schmid 06-07-2016

Does anybody know the specific safe-sender/whitelisting instructions for ATT.net, Bellsouth and SBCglobal? We're sending a message to these specific ISPs and want to make sure they add our sender address as a safe sender, but our audience tends to be older, so we want to be able to provide specific ...

Discussions

6165 0 1