Eben_Saputra

Eben_Saputra · ‎05-13-2019

Hi guys, Please see the sections below About the Clinic. Wondering if you know about this problem before? Basically the velocity tokens here doesn't seem to render for one of our clients. This is the first time we encountered this problem. The last modification of the program was last month, and it has ran through thousands of people. No problem until now. We live tested this program again but it cannot reproduce the problem

Eben_Saputra · ‎03-29-2019

At one point there was an overriden token, but I delete it and the issue still persist.

Eben_Saputra · ‎03-29-2019

Not right now, especially because we have other developments on the pipeline. But thanks for the help so far!

Eben_Saputra · ‎03-28-2019

Hi there, Today I encountered this error that prevents me from approving email. The error message says exceed limit size.... but really the email I created is pretty bare bone. Only blank templates and 11 velocity tokens. I approved emails like this so much time before and this is the first time this happened. Not only that, another emails at another folder got the same error message eventhough they only have one global token. While it is custom HTML, there are plenty other similar email that got approved just fine. Any idea what is the problem?

Eben_Saputra · ‎03-28-2019

I think the problem is ... Marketo bug? From customer support, I had 2 Marketo engineer and a script expert working on this, and they didn't see any dependency issues, token issues, etc. But when I create another test email but at different folder, it magically works.

Eben_Saputra · ‎03-15-2019

Cool, thanks as always Sanford! Just making sure I don't skip any option Thanks, Eben

Eben_Saputra · ‎03-14-2019

Hey guys, I am requested to create daily list of patients who just recently finished a survey This list will be sent to 100 clinics, and each can only receive data of its own patient. (no two clinics receive same data!) The list will contain person's name, email, and survey score among other. Right away, my thought is to create 100 smart lists, subscribed to each clinic. But I wonder if there are other, more automated way to do this? Thanks, Eben

Eben_Saputra · ‎03-08-2019

Devraj Grewal suggestion is correct, but there is another (I think) easier, faster solution Go to any marketing program (or create one) Drop the required lead field Select the + button as if you are trying to add multiple value At the popup, click the drop down and add all value. The Value will be added to the right Select all values there (CTRL+A) Copy to Excel

Eben_Saputra · ‎02-28-2019

Oh man, you wouldn't believe what I found Turns out one of the velocity token is "acting out" There is this one token called City Token, that I use to summon City Value The code is like every other token that I use so far (sorry I don't see flair option here) #set($clinicID = $lead.clinicID) ##if clinic id found #if($clinics.Map.get($clinicID)) $clinics.Map.get($clinicID).City, #end However, Any velocity token placed before this city token will not show value If I delete this token, all velocity token will disappear My solution is to place the token at the very top of email And it works!! So right now I only need to make said token blends into the email background Have you heard / seen of similar situation? Any idea why this might happen? I really want to avoid this kind of surprise in the future. Oh yes I removed the {}

Eben_Saputra · ‎02-27-2019

I tried putting erasing {} but it doesn't solve the problem. Actually it was never a problem Question : Is there a certain formatting condition that might cause token value to not be summoned? Typically when using custom token, the display will be empty only if there is no data to display (or coding error, but we rule that out) But in my case, when I use blank template the token will show up just fine When I use this custom email template, then value stops showing for ClinicName Newsletter - Google Docs What is also curious, if I put this token side by side with other token, suddenly both token shows value I suspect there might be some Marketo bug, so I 1. Clone to another campaign that has similar global token 2. Copy and use another token 3. Delete the email and copy new one But same thing happens. The blanks shows value, but not the template. Pretty much at wit's end here

Eben_Saputra · ‎02-27-2019

Hi there, We personalize our email footer based on the Clinic ID of patient The way we do this is by implementing a Global token (called my.global) as storage for information Then we use Clinic ID as lookup value to get other data This is a snippet of the value that we have My.Global ","latitude":51.112309,"Longitude":-114.212415,"GetDirections":"www.google.com/maps/dir/Lifemark Crowchild Twin Arena+Crowchild Twin Arenas+Calgary+Alberta+T3L 1L4"},"313656":{"ClinicId":10159,"LPSClinicId":313656,"OfficialName":"Lifemark Sport - Canada Games Centre","Address1":"Suite 182","City":"Halifax","Province":"Nova Scotia","PostalCode":"B3S 0E2","Telephone":"(902) 404-3888","Email":"info.cgc@lifemark.ca","ParkingAndTransportation":"The clinic is wheelchair accessible. The newly expanded parking lot provides extensive free parking. If you have an injury or want to prevent future injuries, please call us now to schedule an appointment. Now here comes the problem. Only some of the token works Clinic Name token never works Clinic Name Token Code #set($clinicID = ${lead.ClinicID}) ##if clinic id found #if($clinics.Map.get($clinicID)) $clinics.Map.get($clinicID).OfficialName #end But Clinic Address always work Clinic Address Token Code #set($clinicID = ${lead.ClinicID}) ##if clinic id found #if($clinics.Map.get($clinicID)) $clinics.Map.get($clinicID).Address1 #end We actually used this technique before for other email journey and it was working without problem Any thoughts why this doesn't work? My.Global ","latitude":51.112309,"Longitude":-114.212415,"GetDirections":"www.google.com/maps/dir/Lifemark Crowchild Twin Arena+Crowchild Twin Arenas+Calgary+Alberta+T3L 1L4"},"313656":{"ClinicId":10159,"LPSClinicId":313656,"OfficialName":"Lifemark Sport - Canada Games Centre","Address1":"Suite 182","City":"Halifax","Province":"Nova Scotia","PostalCode":"B3S 0E2","Telephone":"(902) 404-3888","Email":"info.cgc@lifemark.ca","ParkingAndTransportation":"The clinic is wheelchair accessible. The newly expanded parking lot provides extensive free parking. If you have an injury or want to prevent future injuries, please call us now to schedule an appointment. Clinic Name#set($clinicID = ${lead.ClinicID})##if clinic id found#if($clinics.Map.get($clinicID))$clinics.Map.get($clinicID).OfficialName#end Clinic Address#set($clinicID = ${lead.ClinicID})##if clinic id found#if($clinics.Map.get($clinicID))$clinics.Map.get($clinicID).Address1#end

Eben_Saputra · ‎02-22-2019

Ah I see, I will keep this in mind. Because we won't use this landing page later on. Regards, Eben

Eben_Saputra · ‎02-22-2019

You know, I am not quite sure, I just pick one of the custom template. I'm guessing that has to do with the parameter acting weird?

Eben_Saputra · ‎02-22-2019

Here is the landing Page https://pages.lifemark.ca/TestSurvey.html From the test email, I put some parameter at the end https://pages.lifemark.ca/TestSurvey.html?SurveyScore=1 At the Landing page I use the following configuration

Eben_Saputra · ‎02-22-2019

That's my first intuition too, but when I test using URL Parameter, the form doesn't pass any value But when I use Referral Parameter, I tried twice using different value, and it updates accordingly on the backend

Eben_Saputra · ‎02-22-2019

Thanks Sanford, it works as prescribed. In my case, I use Referrer Parameter instead of URL Parameter Now I need to somehow connect the visible star button to the stored value, but that is for different case. Thanks as always!

Eben_Saputra · ‎02-22-2019

Thanks as always Sanford! I am going to try implementing the Parameter to the email. As far as I know, I need only to put ?Field=value to the last part of my email And at the form side, the auto-fill option will extract from that field name Once I am successful I will report here

Eben_Saputra · ‎02-21-2019

Sanford Whiteman Thanks for the reply! Yeah I figured that I will need custom CSS for star rating. We altered the radio button with CSS before, so I think it will not be a big problem As for the main question: I take that you are suggesting is At Email, each star will have certain parameter embedded (to their destination URL?) At Landing page, a script will take that parameter (from the URL?) to pre-fill the radio button Any resources that you can point to sending and receiving these parameters? Thanks, Eben

Eben_Saputra · ‎02-21-2019

Hi there, We want to send out email survey. Inside the email, there is a 5 star rating. Recipient can click any of the star, and they are taken to Survey landing page. The landing page also has the same 5 star rating, which correspond to whatever rating they choose previously. Question: How to pre-populate the form with choice selected from email? The simplest way to do achieve this is by linking each star to different landing page. Each landing page will have Hidden Field for chosen Survey Score field. But this will quickly become cumbersome to create and maintain; I have to create 15 landing pages, and much more as the scale increases.

Eben_Saputra · ‎02-11-2019

I am tasked with sending daily result of survey to all 200 clinics. The traditional way of doing it is using smart list subscription, but it will be a lot of work to build and maintain 200 subscriptions. The only way to avoid making 200 repetitions is by pre-populating the email send address, all the while auto segmenting it by Clinic ID ( a field to identify each clinic) But is such thing even possible to do in Marketo? Thanks, Eben

Eben_Saputra · ‎12-20-2018

No, i checked the pending status and there are no pending emails

Eben_Saputra · ‎12-20-2018

Marketo is not sending the email in the first place I checked the activity log and there are no "Send email" on the affected emails Email Invalid = FALSEEmail Suspended = FALSE Emails are legit. These are actually mine and co-worker's personal email This is the second time this happened

Eben_Saputra · ‎12-20-2018

For newsletter blast program, we have some emails that Marketo refuse to send email This is despite: The emails are not marked suspended , blocked, bounced, etc The emails are not unsubscribed The emails are not pending The emails fit the rest of the Smart List logic Both email happen to use gmail, but there are emails using gmail that receive it successfully What could be other reasons that Marketo refuse to send email?

Eben_Saputra · ‎09-20-2018

Situation: At our clinics, we have several patients that share the same email address but with different name (Usually for older couples. Not all patients have emails after all) Problem is, when they have appointment in same day, we send only one notification instead of two. This is due to Marketo's default behavior to avoid sending duplicates Question is: how to, for certain campaign, to bypass this behavior? If there are clients with same email but different name, we want to send not only just once

Eben_Saputra · ‎08-07-2018

Thanks guys, this is exactly what I am looking for!

Eben_Saputra · ‎08-07-2018

Currently I am using Default Program for a certain email journey One of the requirement is to have it sent (as close as possible to) real time However, the fastest schedule available is daily, instead of hourly I tried "no schedule", and no email is being sent as well Any ideas?

Eben_Saputra · ‎07-31-2018

Happened multiple times today I created segmentation and scanned whether it catches the right people. When the segmentation is still in draft, it catches 2 person that is supposed to be in the filter But when I approve it, all two of them are gone. Afterward I delete this segmentation and create new sets with same rule. Same thing happen. There are two in draft, but none when approved. Anyone had this experience before? Is this a commonly recurring thing?

Eben_Saputra · ‎07-31-2018

Ha, who would have thought... Thanks for the amazing insight!

Eben_Saputra · ‎07-30-2018

I have been searching for quite awhile and have not found the answer yet. How can I get subscribe link to my subscribe newsletter button? I have created smart list containing those who will be joining the list I saw some suggestion to use coding and Flow -> add to smart list, but I wonder if I can do simple link? This time around we will not do form.

Eben_Saputra · ‎07-27-2018

Hey guys, I want to create an appointment reminder where it can show multiple appointments in one email Let' say a client is going for treatment at these clinics, in one same day Appt 1: Place A Appt 2: Place A Appt 3: Place B And we want to show clinic info, for different places they will go to The catch is, we don't want to show duplicate info. In this case, we only want to show "Place A" info once in the email How can I achieve this? I have been looking at smart list condition, but the don't have anything close to "if fields 1 equal to ANY fields 2 or 3" There are 150+ clinics btw, so typing "if fields 1 equal to <clinic name>" one by one is out of the question.

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Date Last Visited	‎01-28-2020 02:05 AM

Date Registered	‎05-02-2018 12:03 PM
Date Last Visited	‎01-28-2020 02:05 AM
Total Messages Posted	37
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Velocity Token Fail to Render?

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