Mikes_Jones

Thank you Grégoire Michel and Dan Stevens​ for all your input thus far.Just one last question that maybe one of you guys can answer. We just got new email templates created, so we are in the process of replacing all of our emails in our Engagement Program (nested in programs) with new emails (same c...

Ahh, getting warmer.So I think what happened is ... I had to mass-remove everyone from the engagement program because of a mixup with program status. I then re-added everyone to the engagement program but deactivated the first 6 programs since most of the leads had already gotten them, and instead h...

Thanks for clarifying, and what you said about not being a member and receiving the email makes sense.What confuses me, however, is that the next email to go out in the cadence was email 8, yet the engagement program instead went back to email 1 instead, which is puzzling. Email 1 is the first email...

@Grégoire Michel would you create multiple trigger campaigns under each program to capture more than one program status?For example, a smart campaign for:- sent- openedetc

Dan Stevens​ Thanks.So in the Flow, the Member Status being changed is for the individual Program and not the Engagement Program, correct?

Thanks Dan Stevens​ - what do you have in your Smart List?

When you say Program Membership, are you talking about the leads that show up under "results" in the smart campaign (which is nested under a program).None of the individual programs themselves have any "members" listed.And yes, the order was not changed.

Thanks, still not sure why the email was sent out twice though. I thought engagement programs were built in a way so that the same email can't be sent to a lead more than once.Additionally, I don't understand why some leads moved from email 8 to 9, while some leads went from email 8 to 1.

Ah, I just noticed, one report has "Date of Activity" and one says "Sent Date", that must be where the disconnect is at. Unfortunately, doesn't seem to be a way to get them both on the same page.