Kenny_Elkington

Marketo Employee

Joined the community 05-02-2015

Marketo Employee

Portland, OR

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Re: Soft bounce

by Kenny_Elkington in Product Discussions 07-17-2014
Latest Post 07-17-2014 by Kenny_Elkington

That would be the cause, Darren. The Reply-To field must have a valid email address, otherwise the email send will fail and cause this type of softbounce.
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Re: Why is Marketo not determining the country for +90 of users who clicked...

by Kenny_Elkington in Product Discussions 07-17-2014
Latest Post 07-17-2014 by Kenny_Elkington

Hi Sarah,When you say clicks and opens are you referring to the lead records which have done these activities? Also which field are you looking at, is this Country or Inferred coun...
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Re: Soft bounce

by Kenny_Elkington in Product Discussions 07-17-2014
Latest Post 07-17-2014 by Kenny_Elkington

Hi Darren,Can you drill down into one of these soft bounce activities and let us know what the message is? It's difficult to determine the cause of something like this without deta...
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Re: Strange: Sales Insight install confirmed but not showing up in SFDC

by Kenny_Elkington in Product Discussions 07-17-2014
Latest Post 07-17-2014 by Kenny_Elkington

Hey Naor,Does the MSI package appear in Setup>Installed Packages?
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Re: Forms 2.0 Loading Lag

by Kenny_Elkington in Product Discussions 07-17-2014
Latest Post 07-17-2014 by Kenny_Elkington

I'm not aware of any specific loading issues. You both may want to log support cases to help us investigate these issues for you. If you do, could you please provide the URL of the...
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Re: Reporting on fields & scoring

by Kenny_Elkington in Product Discussions 07-17-2014
Latest Post 07-17-2014 by Kenny_Elkington

Hey Marie-Pier,Is this a Revenue Model you're trying to group by? If so, you'll want to use a 'Leads by Revenue Stage report, and then set your model in the setup. Once you've done...
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Re: Lead creation via SOAP is buggy

by Kenny_Elkington in Product Discussions 07-17-2014
Latest Post 07-17-2014 by Kenny_Elkington

Hey Grant,The mktowsContextHeader defined in the WSDL, but you're correct it does not have an XML example on the developers site. I've asked our docs team to address this shortcomi...
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Re: Lead creation via SOAP is buggy

by Kenny_Elkington in Product Discussions 07-17-2014
Latest Post 07-17-2014 by Kenny_Elkington

How are you searching for this particular lead in the UI? Are you searching via email address in the Lead Database?
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Re: Using Javascript to Auto-Submit a form

by Kenny_Elkington in Product Discussions 07-17-2014
Latest Post 07-17-2014 by Kenny_Elkington

Hey Neil,If you're using Forms 2.0, there's a full API available for form manipulation which you can find here:http://developers.marketo.com/documentation/websites/forms-2-0/ The ....
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Re: Delete a lead in Dynamics CRM

by Kenny_Elkington in Product Discussions 07-17-2014
Latest Post 07-17-2014 by Kenny_Elkington

Hi Jose,Currently we do not have functionality to delete from CRM through the native sync. Many of our clients create a custom field so that it can be checked in MArketo then synch...
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