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I've noticed that the 'Interactive Webinars' option is not visible when attempting to create a webinar on my instance, despite having the capability to add users. Could this be due to a subscription limitation, or is there a potential issue? I want to ensure I'm not overlooking something in the proc...
@Zoe_Forman You're right, GDPR compliance and multilingual support are crucial for a Dynamic Chat feature, especially for users in Europe. Here's how I manage GDPR explicit consent within Dynamic Chat and address your concerns:Capturing Consent:Pre-emptive Consent: I prioritize obtaining explicit co...
In today's dynamic digital landscape, understanding your customer’s needs and preferences is key to crafting a successful marketing strategy. One of the most effective ways to gain valuable insights is by leveraging high-intent first-party data from conversations. These conversations, often gathered...
In the digital era, the abundance of chat data provides invaluable insights for businesses to optimize their sales productivity and achieve better outcomes. By analyzing customer conversations and interactions, businesses can gain a deeper understanding of their customers' preferences, pain points,...
@Jon_Chen Need more information on this. Please check your inbox for my questions.
Conversational Flows are a powerful tool that can be used to improve your customer experience and achieve your business goals. Here are a few use cases: Qualify leads: You can use Conversational Flows to ask visitors questions about their needs and interests. This information can then be used to qua...