Jonah_Silberg

Hi Shelly, Jonah here from team Wistia— thanks for posting this question! Here's steps that should clear things up for you: As you set the Visits Web Page trigger, change "is" to "contains"— that way you can proactively set the trigger via the standard naming convention we use.  So here's what you'll add: Contains: Wistia Video - "<video name exactly as it appears in Wistia>" - 50 Percent Watched This is basically the "set it and forget it" approach, rather than having to wait for the event to occur, which is what populates it in the dropdown. I.e. in the situation you described previously of it taking a few days to appear, most often that's because that event just hadn't yet occur.  Hope that helps! Don't hesitate to drop us a line via support@wistia.com if you're still have any issues.  Cheers, Jonah ... View more

Hey Jordan! Jonah here, part of the customer success team at Wistia and impersonating Margot on this post. What you've described is something I haven't heard before, but let's dig into it! Just to be sure I understand correctly-- you've set an alert to trigger on a turnstile submission, but there’s an odd result happening in that your name and email isn’t getting passed on within that alert? This isn’t something I’ve tested exactly myself, but my initial hunch is that going incognito and entering test credentials on the turnstile may remove the wonkiness you're seeing. It's possible Marketo is recognizing you as the submitter on the turnstile, which is confusing things here. Also, just to confirm the logistics of how you're creating that Smart List, are you keying in on the "Conversion" event that we pass over to Marketo? Conversion is how Marketo interprets a turnstile submission. Let me know what you think via email at jsilberg@wistia.com. If it sounds helpful, I'd be happy to schedule a time for a screen share so you can show me exactly what you're seeing. Thanks for reaching out about it! Jonah ... View more

Hey Peter, This is an awesome answer! So glad to see that video is proving its power for you with folks requesting product demos. I'd love to hear more about your company and, if you're willing, about the statistics from your video that points folks to the product demos. Would you be interested in shooting me an email at margot@wistia.com? Thanks so much! Folks in our Community would also be thrilled to hear about those stats. You can find us here. ... View more

That would be awesome! We're working on adding a Developer section to the Community, so if you've built your own form with our API, that'd be really good to know. ... View more

That's awesome, Andy! Are you using the Turnstile feature for that form? ... View more

Hi Rachel! I can definitely connect you with someone who can answer those questions a bit more and get you on the right path. If you shoot me an email to margot@wistia.com, I'll go ahead and connect you. Thanks for answering! Great to know how you use Wistia—we're really into video webinars and would actually love to hear more about how yours are performing & what kind of growth you've seen from them. Talk soon & happy holidays! ... View more