Julz_James

Thanks everyone for all the awesome comments. It was a lot of fun doing it 🙂

Thanks Grace! I'm love process documents, not just for me but for everyone inside and outside of a team. I always tell myself, what would happen if I won the lottery, could the team carry on regardless, and I think having things documented really helps with that.

Hi.Can this be a remote position or does it need to be onsite?ThanksJuli

Thank you so much for the lovely feedback! It's was nothing to do with the fields (i'd already checked all the fields), it was some old javascript that was hidden. Thanks to Sanford Whiteman​ he found the code and now I'm working on getting it removed.

Hi,Sorry for the delay getting back to you. If you run a batch you can add a time constraint for everyone before the Triggered campaign was turned on to prevent that happening.

Do you have a 'Rep State' field. The only way you could filter would be if you had that information on the lead record. The other option would be to have a list of all the reps in CA, and then use those names/emails/ID's to create a Smart list 'Rep' contains (everyone is CA).

You'd need to run a separate batch campaign for those who have already filled in the form. Just clone the campaign and change the trigger to a filter.

Hi,Have you tried removing the 'was delivered' or 'was sent' filter to see if that helps. It might be getting confused with all those options. I would normally do was was sent and not opened.Also, have you checked how many of your leads didn't open then email?ThanksJulz

And when I fill in a form using this URL, this is showed on the record, ad this didn't update from previous tests:UTM Campaign: utm_campaignUTM Content: utm_contentUTM Medium: SocialUTM Source: inContact

Here is the one of the URLs: Orchestrating Immersive CX in Your Contact Center | NICE inContact As for KV HTML, I'm going to say no.