Lucho_Soto

Lucho_Soto

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Date Last Visited
‎01-28-2020 02:05 AM
Level 5
Joined the community 03-12-2013
Rank Icon Level 5
Winston-Salem
  • solved badge Multiple Forms on a Page - Weird behavior when some labels are clicked

    We have 3 forms on this page on our website http://www.hatchearlylearning.com/customer-support/hatch-tech-support . The bottom 2 forms are accessed by clicking on the link that says Upgrade iSS Software and Upgrade TeachSmart Software, respectively.For some reason, clicking on some of the labels on ...

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    Discussions
    6083 2 7
  • Re: Bug? Image Highlighting in Email Editor Not Working

    Filed a support ticket, turns out it's a compatibility issue with Google Chrome v48 and the WYSIWYG editor. Tried Firefox and the image highlightling works fine with no issues.

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    Discussions
    1086 0 0
  • Re: Attach files to a case upon creation

    I like that we can copy and paste images into the community and think it would be very helpful to see that feature incorporated into support cases.I use the Windows Snipping Tool a lot when sending screenshots and have to go through the extra steps of saving, then finding and attaching images into t...

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    Ideas
    2593 1 0
  • Bug? Image Highlighting in Email Editor Not Working

    Images in the email editor window are no longer highlighted when clicked on. I can highlight them by dragging my cursor over them, but none of existing link/image attributes show up (screenshot below). This adds extra work as I now have to go into the HTML to make changes to image attributes and lin...

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    Discussions
    1141 0 1
  • Re: Allow deletion of "overridden" tokens, to return them to "inherite...

    Makes sense to me, the token I'm referring to is inside a div. So I'm wondering if tokens inside divs not getting restored is a bug or just a feature that hasn't been added yet.

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    Ideas
    5166 0 0
  • Re: Allow deletion of "overridden" tokens, to return them to "inherite...

    Frank Passantino​ I am seeing the same issue on my end. Parent and child programs have the exact token names and values but the child program still shows the token as overriden. It currently can't be deleted or moved back to inherited. Can I email you abut this as well?

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    Ideas
    5166 0 0
  • solved badge Re: 'Add to calendar' link

    In our case, we upload the ICS file to the design studio, gives us better control of what we want the link to look like. I tried turning off link tracking for the calendar file URL and the results were interesting.If the link opens in safari, it will automatically ask if you want to add it to the iO...

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    Discussions
    17368 0 1
  • solved badge Re: 'Add to calendar' link

    It also doesn't work for iPhone users who have the Gmail and Chrome apps. The ics file will not work properly if opened in Chrome for iOS.

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    Discussions
    17368 1 3
  • Re: Tokens Used By Functionality

    Definitely agree with this. I have a folder token I want to edit but it cascades down to hundreds of programs and I can't remember which ones are actually using it!

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    Ideas
    2379 0 0
  • Re: Always disable tracking for mailto: links

    Ughhhh wish I had found this sooner. Been using tracking on our mailto links up to this point.

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    Ideas
    1403 0 0

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Public Statistics
Date Registered ‎12-03-2013 01:09 PM
Date Last Visited ‎01-28-2020 02:05 AM
Total Messages Posted 175
Likes Received 67