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We have 3 forms on this page on our website http://www.hatchearlylearning.com/customer-support/hatch-tech-support . The bottom 2 forms are accessed by clicking on the link that says Upgrade iSS Software and Upgrade TeachSmart Software, respectively.For some reason, clicking on some of the labels on ...
Filed a support ticket, turns out it's a compatibility issue with Google Chrome v48 and the WYSIWYG editor. Tried Firefox and the image highlightling works fine with no issues.
I like that we can copy and paste images into the community and think it would be very helpful to see that feature incorporated into support cases.I use the Windows Snipping Tool a lot when sending screenshots and have to go through the extra steps of saving, then finding and attaching images into t...
Images in the email editor window are no longer highlighted when clicked on. I can highlight them by dragging my cursor over them, but none of existing link/image attributes show up (screenshot below). This adds extra work as I now have to go into the HTML to make changes to image attributes and lin...
Makes sense to me, the token I'm referring to is inside a div. So I'm wondering if tokens inside divs not getting restored is a bug or just a feature that hasn't been added yet.
Frank Passantino I am seeing the same issue on my end. Parent and child programs have the exact token names and values but the child program still shows the token as overriden. It currently can't be deleted or moved back to inherited. Can I email you abut this as well?
In our case, we upload the ICS file to the design studio, gives us better control of what we want the link to look like. I tried turning off link tracking for the calendar file URL and the results were interesting.If the link opens in safari, it will automatically ask if you want to add it to the iO...
It also doesn't work for iPhone users who have the Gmail and Chrome apps. The ics file will not work properly if opened in Chrome for iOS.
Definitely agree with this. I have a folder token I want to edit but it cascades down to hundreds of programs and I can't remember which ones are actually using it!
Ughhhh wish I had found this sooner. Been using tracking on our mailto links up to this point.