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I'm having this issue where new records are created when people submit an unsubscribe form. I noticed this in Salesforce as leads coming in with unknown first name and last name. It seems like people are entering different email addresses in the unsubscribe form than what we have in our system for e...
There is one click/web page visit that is from a different IP Address. That's an interesting scenario that's never crossed my mind. Is there any way to see if the email has indeed been forwarded?
No, the click/web visits were around 25 minutes after the email delivery and the Is Bot Activity is set to False. So, like you suggested, this may be genuine/legitimate click/web visit activity. (I'll keep that in mind if I see this again). However, I don't see any Activity Type that says the person...
My organization wants to score leads based on web activity, but after turning on our updated scoring, I realized that bot clicks are triggering web page visits. Looking for suggestions on how to "fix" this tracking (if possible) or ideas for other proxy metrics to score one. I have enabled and filte...
OK got it. Thanks for verifying
Thank you. I've made that change
Thank you for that suggestion. I've made that change
Hi @Darshil_Shah1, thank you your reply. I'm having trouble getting the "in past before" operator to show up as the date of activity filter. These are the only values I can select from. I have also tried typing it in, but it reverts back to "in past". Any advice here?
Is it possible to create a smart campaign to change Person Status after a period of inactivity? For example: if someone is in Open status and no new call activity has been logged, then flip them to Archive - Nurture after 45 days? I have started setting up this smart list, but I have my doubts that...
I'm looking to update some lead scoring in an instance I recently inherited (no in house mops team). Two questions to the brain trust here: 1. It appears that in every behavior score flow, there's a step to add to demographic score AND one to add to person score (same number of points). I thought t...