I want to double check something with the community regarding a complaint we received. Someone replied to our email blast with: "While I find your emails somewhat informative, I do not want ANY emails that specify a “follow up” in outlook.  It is not up to you to prescribe any follow ups for subscribers. If this happens again I will terminate my subscription and tell others here what I think of this bad practice" I think this issue is not something we can change, and that 'followup' marking does not come from us. I think it's happening because Outlook deciding that the email is not Spam, and is coming from a trusted sender. Right? So that seems like a good thing for our email deliverability. But of course we don't want our customers to be angry either. Any suggestions how to reply to something like this? Am I missing something? ... View more

I am training some sales reps to send emails using Sales Insight, & I am concerned about them emailing leads that have unsubscribed from our list. When sending emails from Marketo, the Unsubscribed leads are blocked from the email flows.  Will that happen in Sales Insight too? ... View more