Why are my landing pages and infographics so small?

[Anonymous]

I'm working on a webinar campaign and just sent myself a sample to test the process.  When I clicked the link to register, the landing page opens, but it's about 2 inches wide by 2 1/2 inches tall.  The same thing happened when I clicked a link to launch an infographic in an email campaign.  I use Chrome and checked my settings but they are set to:

• Font size = medium
• Page zoom = 100%

I couldn't find anything in the knowledgebase and am hoping someone can help.  It it my settings or something in Marketo that's causing this?

thanks!

[Jim_Thao7]

Do you mean that your web browser (whatever you're using) is opening up a small window only? If so, that's a browser issue instead of marketo.   I'd recommend that you do a google search for a resolution.

[Anonymous]

My brower opens full-screen, but the image of the landing page is unreadable

[SanfordWhiteman]

Can't troubleshoot a screenshot.

Like Jim said, this is almost certainly a browser issue.  I know you said you checked the zoom, but this sure looks like you're zoomed out or have some sort of tiling add-in.

[Jim_Thao7]

As a troubleshooting piece, you can try opening up the link in other browsers to see if the same issue persists.  But yes, a link to the actual page would help a lot.

[Anonymous]

Thanks.  I'll dig some more on the Chrome side.

[SanfordWhiteman]

We don't measure page dimensions in terms of inches (think about mobile screens). 

If you post a link to a page we can tell you what styles are causing this.

[Anonymous]

Apologies, but it's easier to think in inches.

My laptop screen is full size, but here's what I see: