Re: Webinar registrants not actually registered

Ashley_Boyum
Level 2

Webinar registrants not actually registered

The webinar invite email went out and people are able to register but they don't actually show as registrants. Any suggestions?

6 REPLIES 6
Devraj_Grewal
Level 10

Re: Webinar registrants not actually registered

Ashley,

They do not show where as registrants? In a smart list? Do you have the Marketo event synced with a webinar provider?

Ashley_Boyum
Level 2

Re: Webinar registrants not actually registered

They don't show in Marketo or Salesforce that they are registered, and the event is synced with GoToWebinar.

Devraj_Grewal
Level 10

Re: Webinar registrants not actually registered

Is the registration form built in Marketo? Is there a smart campaign that looks for that form fill and moves the program status to "Registered"?

Ashley_Boyum
Level 2

Re: Webinar registrants not actually registered

the registration link is in Marketo and there is a smart campaign that looks for the form fill and then moves it to registered

Jessica_Kao3
Level 10 - Champion

Re: Webinar registrants not actually registered

Is the registration LP and form in marketo?

What is the logic in your Smart Campaign for smart list and your flow step. Can you send screen shots.

Devraj_Grewal
Level 10

Re: Webinar registrants not actually registered

If you create a smart list with the filter "member of program" and "status: registered", do these people appear?