Webinar "Event status: Waiting for Attendee List"

[Kady-anne]

We had a webinar, and in preparing to send out the follow-up (attended and no-show) emails, we noticed that the statuses hadn't changed from Registered to Attended or No-Show.
On closer inspection, we noticed that the event status for the webinar program is still listed as "Waiting for Attendee List," rather than "Event Completed." I clicked "Refresh from Webinar" in the program Members section, but it hasn't updated.

[SanfordWhiteman]

Did you happen to change the start time of the webinar in Zoom after linking it to the Marketo program?

[Kady-anne]

Hello @SanfordWhiteman thanks for reaching out! No, the timing was not changed. I've gone ahead and attempted to update the statuses manually.

[SanfordWhiteman]

Strange. That’s the common cause. Make sure this isn’t happening with all webinars due to a problem with the connector setup — I’d set up a test webinar ASAP.

[Darshil_Shah1]

Does it sync Completed status if you wait for a few hours and try again? I second Sandy's concern about the updating time post-linking program with Marketo -- that might throw off the sync process.