Re: Webinar "Event status: Waiting for Attendee List"

Kady-anne
Level 2

Webinar "Event status: Waiting for Attendee List"

We had a webinar, and in preparing to send out the follow-up (attended and no-show) emails, we noticed that the statuses hadn't changed from Registered to Attended or No-Show.
On closer inspection, we noticed that the event status for the webinar program is still listed as "Waiting for Attendee List," rather than "Event Completed." I clicked "Refresh from Webinar" in the program Members section, but it hasn't updated.

 

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2 REPLIES 2
SanfordWhiteman
Level 10 - Community Moderator

Re: Webinar "Event status: Waiting for Attendee List"

Did you happen to change the start time of the webinar in Zoom after linking it to the Marketo program?

Darshil_Shah1
Level 10 - Community Advisor + Adobe Champion

Re: Webinar "Event status: Waiting for Attendee List"

Does it sync Completed status if you wait for a few hours and try again? I second Sandy's concern about the updating time post-linking program with Marketo -- that might throw off the sync process.

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