Using emojis in emails (body not subject)

[ben_Green]

Hey!

Does anyone know if and how it is possible to embed emojis inside email text with Marketo? We see that whenever we try this, the emails send, but the text cuts off where the first emoji should have been.

Thanks!

Ben

[SanfordWhiteman]

Please provide the actual HTML you are using (the raw source).

[ben_Green]

The jive interface keeps removing the emojis when I try to paste them here, but I've attached a screenshot of the html below.

Does this help?

[SanfordWhiteman]

You should be using Unicode HTML entities. I wouldn't even try to use literal glyphs there -- not every browser can even display them.

[ben_Green]

When I try to use unidoce, the Marketo email editor cuts them out entirely.

[SanfordWhiteman]

Try storing the entity in a Velocity token.

[Anonymous]

Hi, I'm not so familiar with velocity scripts, any chance you could elaborate on that? I've been trying to wrap my head around velocity tokens today and how I could use them to insert emojis but I can't even get velocity scripts to work.

[SanfordWhiteman]

In this case you aren't using Velocity as a scripting engine nor accessing any lead fields, you're merely using it as a, shall we say, encapsulation engine to stop Marketo from messing w/output.

So create a Velocity token and put whatever text/HTML you want in there. You don't need to check off any fields on the right side.

Then embed the {{my.velocityToken}} in your email.

[Anonymous]

Oh ok, velocity token made it sound more complicated than it is! I was actually able to get an emoji in my body copy by inserting 😀 into either an email script token or a plain text token and referencing that token in the body. Thanks

[Austin_Whiting1]

Hi there, did you surround &#x1F600 with anything in these tokens? Right now just using &#x1F600 as an example, I'm just seeing the text. Thanks a lot. 

[SanfordWhiteman]

Needs a semicolon at the end or else it's not special.

[Anshika_Jain]

I tried adding the unicode 😀 to the email body HTML, but when I previewed it deleted the emoji and the following text. Any suggestions?
I was wondering if it is an email editor 2.0 issue?

[SanfordWhiteman]

As explained just above, put this character in a Velocity token, then include the token.

[Anshika_Jain]

Thanks for the suggestion, but would you mind elaborating on that, I'm not familiar with Velocity token.

[SanfordWhiteman]

Velocity is the language used to write "Email Script" tokens.

If you search the Community, you'll see many, many threads and blog posts exploring Velocity.

[SanfordWhiteman]

Great, that's the way it's done!

[ben_Green]

I'll give it a try, thanks!

[Darrell_Alfons2]

Hey Ben this post my help you.

Does Marketo have support for emojis to show as graphics?

[ben_Green]

Hey Darrel, thanks for the link. Unfortunately, it discusses adding emoji's to the subject of the email, and we are looking to paste them in the body section.