Time Zone and Appointments

[Anonymous]

Hi Fellow Marketing Users!

I have a question, wondering if anyone has done this.... We have a call center located in Miami, and they book appointments for our reps in their respective offices through SFDC. The reps in Miami book the appointment using the Miami time zone, but when they send out an email confirmation from their personal email boxes, and have to mentally convert the time of the appointment to reps office... Meaning that they book the appointment for 7:00pm their time, but that's really 4:00pm in the reps office.

My question is this, what is the best way to accomplish an automatic send from within Marketo/Sales Insight, to accomplish this? Is it setting up seperate email templates for the offices (which I was going to do) and then find a formula that will do the math to adjust if for the time zone?

Anyone else slayed this beast?

Kirk 

[Josh_Hill13]

Perhaps an email script would work. But shouldnt they book this in the calendar so the calendar takes care of it?

How are they sending this via Marketo?

[Anonymous]

Hi Josh:

I was going to publish a template to Sales Insight, so that they have it available for their use within Sales Force, and use the time and date tokens from within Salesfoce, so when they send it comes from the rep but through Marketo.

The calendar views in SFDC is set up for our call center time zone, not for the timezone where the rep works.

Am I going about this the wrong way?

Kirk