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Re: Smart Campaigns may not be activated with Warnings in the Smart List

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Anonymous
Not applicable

I get this warning when I try to activate an email campaign. Anyone know how to fix it?

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SanfordWhiteman
Level 10 - Community Moderator

One of the Programs in your list likely doesn’t exist.

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11 REPLIES 11
Sujatha_Vutla
Level 5

Hi

If in smartlist you selected the trigger or filter but you didn't gave the criteria there is a chance of getting such type of error message.

SanfordWhiteman
Level 10 - Community Moderator

Is the asset approved?

Anonymous
Not applicable

Yes, the email is approved

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Steven_Vanderb3
Marketo Employee

Is your email program using an AB Test?  What does the Smart List look like?  It says there are errors in the Smart List but you have only shown us the Flow.

Anonymous
Not applicable

But I get the error when I try to activate these campaigns

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SanfordWhiteman
Level 10 - Community Moderator

You should see warnings (red squigglies) on the SL tab. Those need to be resolved.

Anonymous
Not applicable

I don't see red squiggles on that tab. I think it's not recognizing the Smart List for this campaign. I'm trying to schedule the campaign to run but can't pull my email up here

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Grégoire_Miche2
Level 10

Hi Preeta,

This is not the smart list, this is the flow

Can you provide a screen shot of the smart list?

-Greg

PascaleC
Level 2

Hi all, jumping on this thread since I'm having the same issue now. I get a not allowed message when I use this smart list. And then I can't see any warnings on the smart list itself. 

Screenshot 2024-05-14 at 15.04.50.png

 

 

Screenshot 2024-05-14 at 14.33.41.png

 

any idea what's causing this? 

Pascale Comaty
SanfordWhiteman
Level 10 - Community Moderator

One of the Programs in your list likely doesn’t exist.

PascaleC
Level 2

Thanks! That is correct! I removed 2 programs which weren't turned on yet. 

Pascale Comaty