I'm at a loss. I have confirmed Pre-Fill is enabled in landing pages at an admin level, the form level, and the landing page itself. Yet when I click "Unsubscribe" in an email it still does not pre-fill the email of the customer into the form. What am i doing wrong!? I can also confirm that the link in the email is being tracked and has the mkt_tok box checked. Uploading images as proof.

How exactly are you testing? Note if a session is already associated with a lead, (native) Pre-Fill requires an exact match between the lead ID that's associated and the lead ID that received the email. Any mismatch and Pre-Fill is disabled.

Your Achievements

0% to

Next /

to gain points, level up, and earn exciting badges like the new !

View All Badges

Open Alert Bar

Re: Pre-Fill on Unsubscribe Page not working - Confirmed Pre-fill is enabled

Yeah I made sure that i'm sending real emails. I went and signed up for a download form on our website with a brand new email not in Marketo, and it still didn't work. I'll be on vacation next week, but would love to set something up.