New Email Editor Downloaded Proof/Sample Issues

[FinnGarrison]

Hi all,

I've been running into issues with emails built in the new editor with my proof not appearing how it actually looks once I share it out for approval. At my company we send email proofs for approval via email, which means I send a proof to myself, download it, then attach it as an .eml file to a new email and CC'ing everyone that needs to approve.

Once I've downloaded the email and sent it out as an attachment for approval, I've discovered that it often breaks my margins, adds spacing, and/or misaligns things than what it actually looks like in the proof/sample that I originally received straight from Marketo. Below I've attached images of the actual sample sent from Marketo compared to the .eml file once it was downloaded and previewed for approval.

Is anyone else running into similar issues or have a possible solution? Or is this just a problem with the new email designer being a work in progress?

[SanfordWhiteman]

An .eml file is – or, I should say, will be unless your email client is messing it up – an exact replica of the received HTML.

Any difference between the 2 wouldn't be due to the email editor. What email client (exact version) are you using to save the .eml?

[Christiane_Rode]

Are you seeing this in just one email client, or are you able to do inbox testing to see if this is happening across email clients?

Also, have you tried using the Custom CSS to see if that would fix the issue? The custom CSS is a newer feature, so not sure if you've had the chance to play around with that at all.