Hey Nation,
I'm working on revamping our nurture programs. We have 4 different product lines, and 6 different "topics" that we'd like to run people through based on actions they've taken, and I could use some additional brainpower working through our complex nurture logic.
For this scenario, let's say the emails are grouped into letter groups, and each email under would be a number following that letter code...
Product Line and Topic Codes | Email Codes |
---|---|
Product 1 - "W" | Email 1 - W1 Email 2 - W2 Email 3 - W3 Email 4 - W4 |
Product 2 - "X" | Email 1 - X1 Email 2 - X2 Email 3 - X3 Email 4 - X4 |
Product 3 - "Y" | Email 1 - Y1 |
Product 4 - "Z" | Email 1 - Z1 |
Topic 1 - "A" | Email 1 - A1 Email 2 - A2 Email 3 - A3 Email 4 - A4 |
Topic 2 - "B" | Email 1 - B1 Email 2 - B2 Email 3 - B3 Email 4 - B4 |
Topic 3 - "C" | Email 1 - C1 Email 2 - C2 Email 3 - C3 Email 4 - C4 |
Topic 4 - "D" | Email 1 - D1 Email 2 - D2 Email 3 - D3 Email 4 - D4 |
Topic 5 - "E" | Email 1 - E1 Email 2 - E2 Email 3 - E3 Email 4 - E4 |
Topic 6 - "F" | Email 1 - F1 Email 2 - F2 Email 3 - F3 Email 4 - F4 |
We've then prioritized these emails and ideally would just run down a single engagement stream. If the person qualifies for only one of the product or topic tracks above, then they would simply run through those 4 emails. HOWEVER if they qualify for 2 or more tracks, then we'd like to insert the Second Track's first email right before the First Track's last email.
Here's an example:
A1
A2
A3
W1 (if they meet the criteria)
A4
W2
W3
B1 (if they meet the criteria)
W4
B2
B3
X1 (if they meet the criteria)
B4
X2
X3
....etc....
Any ideas on how I should structure this? Ideally, if they ran through the whole thing (only qualifying for one topic), then they would run through it again if they later qualified for another topic.
I was initially just going to drop all the emails into individual programs in one Engagement Stream, but wanted to ask you all first in case there's a better idea.