Merging Contacts

[Christian_Tovar]

Thank you! I've been manually merging but will need to get the batch merge thing setup. One other question - is there a reason the records didn't sync up in Marketo when I uploaded my list? Wouldn't the system read the email address and know to sync to the other email address already in the system?

[Floyd_Alvares2 · Accepted solution]

Hi Christian,

Yes, generally that would be the case.

Marketo will dedupe based on the email address and update that record accordingly. However, the question is,  does your Marketo instance have a custom dedupe rule for List Imports (I would check with Marketo Support).

For example, a custom dedupe rule would be something like Email Address + First Name + Last Name OR Email Address + "Custom Field 1" etc. Hence since you only imported the list with email address + additional data, maybe it forcefully created new records.

If you do not have custom dedupe rules, I would suggest getting Marketo support to help with looking into your instance and identifying if there were any other reasons.

Hope this helps

Thanks

Floyd