Member Status Not Updating

Darshil_Shah1
Level 10 - Community Advisor + Adobe Champion

Re: Member Status Not Updating

Agreed with @Christiane_Rode ! How (and also to what level, i.e., do you want this for all programs/just selected programs) you're planning to use the info in SFDC should drive how you pass the data over to SFDC.

 

Christiane_Rode
Level 7 - Community Advisor + Adobe Champion

Re: Member Status Not Updating

Here are a couple of additional resources that might help:

Marketo Success Series: Email Programs

Marketo Success Series: Channel Building

Creating a Smart Campaign

 

As mentioned above, next time, you'll need to create a trigger smart campaign that progresses people through the campaign based on certain actions, and you'll want to do this for any status in your program (Opened, Clicked, Unsubscribed, etc.). If your instance is set to have bot activity logged but not filtered, you'll want to be sure to exclude bot activity in the trigger, just as a precaution. 

 

For this time around, you could create a batch campaign that would run on similar actions (instead of Opens email, the trigger would be Opened email) ... with the same caveat that you'll want to make sure that bot activity is set to false. Depending on when you sent your email, you could also create the trigger campaigns to catch anyone who hasn't engaged just yet -- but this might not be moot if the email was sent a while ago.

mitchelroling
Level 1

Re: Member Status Not Updating

Thanks!