Marketo/Salesforce sync issue - Salesforce accounts not getting pulled into Marketo

[Anonymous]

Hi,

I'm having difficulties syncing existing Salesforce accounts/contacts into Marketo (leads are fine). Even newly converted leads are showing up in Marketo as contacts.

Everything in Marketo seems to be set up correctly (in the Admin - Salesforce Integration section) so I'm guessing the issue is on the Salesforce set up. Any idea what I'm doing wrong or what I can check? I'm not that Salesforce savvy so specific descriptions would help. Thanks!

[Josh_Hill13]

Do you have a special use of SFDC, such as Contacts Only?

From your description, I can't really tell what's going on. Marketo views everything as a "Lead" but will have a field SFDC Type = Contact, Lead, User which you can use to distinguish those people.

Converted leads should be a Contact now, so that part doesn't make sense to me.

In which direction are you expecting the sync? Are these records created in SFDC first, or Marketo?

[Anonymous]

Josh,

All of our contacts and leads are created in Salesforce first so I'm expecting Salesforce contacts to be synced into Marketo. And by "contacts" and "leads" I mean SFDC Type. So far only SFDC Lead Types are correctly showing up in Marketo and a few newly converted SFDC Contact Types but not existing ones.

[Hank_Hansen]

We're currently experiencing no sync between Marketo and SugarCRM (I'm waiting for responses from support on both sides). The test sync button within Sugar does not indicate there is a problem. Sync stopped for us in the morning of the 14th. Our situation may or may not be related to what you are experiencing but thought I would mention it.
 

[Hank_Hansen]

I heard back from SugarCRM support and they have isolated the cause of our sync issue on their end.