Looking for marketo engage support

[FayeDineen]

Hi,

I have a few questions on setting up an onboarding journey with a series of emails with conditional checks and varying wait times between emails in marketo engage.  I can't seem to find anywhere a live chat or area to reach out to Adobe marketo support directly so looking to see if anyone here would be able to help me?

[Disha_Goyal6]

@FayeDineen , I think @Jon_Chen can help you on this.

[Michael_Florin]

I actually don't think that you'll find help within Adobe. It's usually not Adobe's job to help you with nurture architecture. That would be a question you'd ask the implementation partner/agency you work with. There are a lot of them out there, and many of them are certainly very knowledgeable. But usually that help won't come for free.

[uditmathur]

HI @FayeDineen ,

You can always come back to the Community with your use case & get help from the community to guidance & build up your knowledge on Marketo. 

To begin here are some article you can go through to have an idea how to start building your Nurture program.

https://nation.marketo.com/t5/champion-program-blogs/how-to-build-an-engagement-nurture-system/ba-p/...

https://experienceleague.adobe.com/en/docs/marketo-learn/tutorials/email-marketing/lead-nuturing-lea...

Hope this Helps 😊

[Disha_Goyal6]

Hi @FayeDineen, if you need technical help in setting up the program then you have to hire agency but if you need help with setup then adobe team can help.

Sorry I misunderstood earlier.