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Leads with no email addresses - forms

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Khyra
Level 2

Leads with no email addresses - forms

EDIT FOR MORE DETAILS:

- form in question can be accessed when email sub clicks 'communication preferences' in email footer

- once ''communication preferences' clicked, email sub is redirected to LP that includes this form

- only component on form that is email sub facing is the CTA (screenshot 1)

 

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Happy Friday!

 

Anyone have knowledge on how I can possibly have leads with empty email addresses entering Marketo after 'filing' out this form? The form only hosts a CTA.

 

Screenshot 2023-09-08 at 2.27.59 PM.pngScreenshot 2023-09-08 at 2.27.52 PM.png

 

 

 

Reccos on how to prevent this? 

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
Darshil_Shah1
Level 10 - Community Advisor

Re: Leads with no email addresses - forms

In case people land on that page directly (i.e., not from the tracked link in the footer of the email), or to speak broadly, make a form submission w/o their Munchkin session associated with a person record in the Marketo database, then such form submission would result in new people getting created in Marketo with empty email address value. This is expected Marketo form behavior. To remediate this, you can add the email address as a required field on the form, enable form prefill on it so people with the Munchkin associated session don't have to fill the form, and for the rest, the form isn't submittable w/o providing a valid email address.

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15 REPLIES 15
Darshil_Shah1
Level 10 - Community Advisor

Re: Leads with no email addresses - forms

Are you using this form to accept hidden/background form submissions? If so, then you should ensure that you don't call the submit() function w/o at least adding the Email Address as one of the hidden fields with its apt value set. Making hidden/background form submissions w/o including the Email Address field would create records in your database with an empty email address value. Also, if you embed/use this form anywhere w/o the requisite script to add the email address as a hidden field, people will get created with no email address, as you don't have that field on the form in the first place.

 

var myForm = MktoForms2.allForms()[0];
myForm.addHiddenFields({
	//These are the values which will be submitted to Marketo
	"Email":"test@example.com",
	"FirstName":"John",
	"LastName":"Doe"
	});
myForm.submit();

 

Khyra
Level 2

Re: Leads with no email addresses - forms

using this form to trigger an email send to the email sub (first time I hear of hidden/background form submissions!)

SanfordWhiteman
Level 10 - Community Moderator

Re: Leads with no email addresses - forms

Sorry, this isn’t a sufficient level of detail.

 

Please consider that people responding on the Nation are volunteering their time and will provide detailed help if you provide detailed input.

Khyra
Level 2

Re: Leads with no email addresses - forms

original post updated to include more details

Darshil_Shah1
Level 10 - Community Advisor

Re: Leads with no email addresses - forms

In case people land on that page directly (i.e., not from the tracked link in the footer of the email), or to speak broadly, make a form submission w/o their Munchkin session associated with a person record in the Marketo database, then such form submission would result in new people getting created in Marketo with empty email address value. This is expected Marketo form behavior. To remediate this, you can add the email address as a required field on the form, enable form prefill on it so people with the Munchkin associated session don't have to fill the form, and for the rest, the form isn't submittable w/o providing a valid email address.

Khyra
Level 2

Re: Leads with no email addresses - forms

Thanks for the explanation in accessible language. The email address field is there, but it's hidden at the moment. If its a visible field on the form, this means the email address can be edited (even with form pre-fill enabled), correct?

Darshil_Shah1
Level 10 - Community Advisor

Re: Leads with no email addresses - forms

Yes, by default, it'd be an editable field, and technically you can make it a non-editable field if it has a value in it, but you'd then have to include Not You? option on your page (FYI, it's already included with the KV HTML) for the seamless UX, and providing visitors an option to change/submit form with a different email. Practically thinking (IMO), I don't think you need to worry a ton about this, as a legitimate person would not update the email address if it's already been prefilled with their correct email address value.

Khyra
Level 2

Re: Leads with no email addresses - forms

Thanks again for your input, appreciate the exchange!

Darshil_Shah1
Level 10 - Community Advisor

Re: Leads with no email addresses - forms

You're welcome, @Khyra! I'm glad to be of help. 🙂