Is Marketo down for anyone else?

[Caitlin_McCorm3]

I can log in, but an error pops up when I click over to Marketing Activities. I submitted a support request 5 hours ago. Anyone else getting this today?

[Devraj_Grewal]

Caitlin,

Could you provide a screenshot of the error? Is it described as a system error?

[Caitlin_McCorm3]

Here it is:

[Dan_Stevens_]

This usually occurs if you have a browser window open with a logged in instance - that's been sitting too long and you try to do something where Marketo no longer sees you as an authenticated user.  Or you may have more than one browser window open, both trying to access the same session.  When this happens, restart your browser and try logging in again.

I'm able to access Marketo just fine right now - no outage here.

[Caitlin_McCorm3]

I've tried that a few times to no avail. This error is also popping up for other team members' accounts.     

[Dan_Stevens_]

I would submit a P1/P2 support ticket.  Did you specific P1/P2 when you submitted this.  If so, they should definitely reply back within 5 hours (based on your SLA).

[Caitlin_McCorm3]

I did, and they replied saying they received my message, but I am still

waiting on a solution. We have emails that are urgent that we cannot send

so was hoping I could find another solution through the community.

On Mon, Apr 17, 2017 at 12:49 PM, Dan Stevens <marketingnation@marketo.com>

[Darrell_Alfons2]

I would copy your customer success manager and your account executive since that is a really concerning to not have access when you need to get emails out.

[Darrell_Alfons2]

It's working for me!