Caitlin_McCorm3

Trying to determine why the unsubscribe cause is System flow action for ‘New Lead’ triggered This tells me that if there's a new lead, it should be marked as unsubscribed, which is not what I want to have happen. Any advice? ... View more

Hi all - What I'm looking to accomplish: A couple things. I want anyone who engages with marketing - fills out a form or is loaded into Marketo via list buy - to start with the status OPEN. Anyone with status OPEN is not synced to SFDC. Only once they are scored and their status updated to MQL should they sync. This sounds pretty standard, but my Marketo instance has been live for nearly six years and we currently sync all leads over to SFDC. I'm not sure where the best place to start is here or even what questions to ask. Where does the initial sync live? ... View more

I paused all drip campaigns over the holiday and when I went to make them live again, I get this error: The first cast date of the stream cadence is invalid. Please pick another date. The only date I see is "Thursday", not an actual start date in the past. Anyone know how I can get these started again? ... View more

Hello! I'm trying to update a field that is used in numerous campaigns. When I go to the field in Field Management, it lists the campaigns it's included in, and then there's a link that says "And More". When I click this link, nothing happens. Therefore I cannot see all the campaigns this lead is involved in. ... View more

Anyone else having this problem? I cannot select images in emails, and therefore cannot update the images with links. Is this a bug? Thanks! ... View more

I can log in, but an error pops up when I click over to Marketing Activities. I submitted a support request 5 hours ago. Anyone else getting this today? ... View more

Even after ensuring the campaign type and member statuses match, member statuses are not matching across Marketo and SFDC. I asked a rep at SFDC to help and they said it was a Marketo issue. Here's an outline of exactly what's happening: A new program is created in Marketo. The program is synced to a SFDC campaign. Members are added to the campaign by list import in SFDC, manual update in SFDC, or in a flow step in Marketo. The problem is, when we go to update the member status in SFDC, it automatically reverts back. This is where the SFDC rep says that it's a Marketo issue. When we update the status in Marketo it doesn't update in SFDC. Any help would be appreciated. Thanks! ... View more

Can anyone provide me a reason why this lead didn't sync to Salesforce properly. Attached is a screenshot of the lead activity in Marketo. The lead filled out a form, and did not properly sync over to SFDC. ... View more

I assume the Smart List will be: Filled out Form, form contains "content", and then minimum number of times can be 2 or 3. Does that sound right? Does the minimum number of times indicate that it is a minimum number of times in one day? I don't want it across all of time. Also, what are some good tokens I can use for the alert? Right now I only have "Last Interesting Moment". Is there another token I can use to show the multiple forms the lead filled out? Thanks! ... View more

Hey -- I'm trying to track a change in a lead's status by the initial lead owner. We assign leads to two people in Marketo, and then they pass them along to the right owner. I'd like to have the ability to track the amount of leads that were converted by the first owner. Can anyone think of a way to do this in Marketo? I realize that there is a way to do it in Salesforce, but you'd have to set up a lead history APEX and, while I can do that, it won't allow me to track transgression retroactively - just going forward. ... View more

Hey -- I'm having some trouble with my Marketo/GotoWebinar instance. We host a lot of webinars and I haven't had a problem, but now the registrants are not showing up on the GotoWebinar side. I was hoping I could troubleshoot here with the Marketo community. - The program is set up and synced to the correct webinar program in GotoWebinar. - The event login and event number match that of GotoWebinars. - When checking Launchpoint, GotoWebinar is still active. - The flow step in Marketo is - if lead fills out form, their program status changes to Webinar > Registered, and they are added to a list. The form in this flow step is the one associated with the program. So far, around 10 leads have filled out the form and have been added to the list, but none are showing up in GotoWebinar. Any other ideas of what I'm doing wrong? ... View more