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How can I talk to someone for support

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Anonymous
Not applicable

How can I talk to someone for support

I really need to talk to someone for support for Marketo.

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Kenneth_Law
Level 10

Re: How can I talk to someone for support

Hi Linda Gee

You've been set up as an authorized support contact for your account and you should be able to either submit a case through the Support Portal or you can also give us a call, Marketo Support contact info can be found here - About Support

You can also try our new Live Chat feature in the Support Space - Support

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6 REPLIES 6
Brittany_Stover
Level 5 - Champion Alumni

Re: How can I talk to someone for support

Linda,

You will need to make sure you are on the approved communication list for Marketo support otherwise they will not help. If you are an administrator you should be on the list.

Also, click on the Products & Support tab ^ and  you will see how to submit a ticket as well as phone numbers to call.

Kenneth_Law
Level 10

Re: How can I talk to someone for support

Hi Linda Gee

You've been set up as an authorized support contact for your account and you should be able to either submit a case through the Support Portal or you can also give us a call, Marketo Support contact info can be found here - About Support

You can also try our new Live Chat feature in the Support Space - Support

Anonymous
Not applicable

Re: How can I talk to someone for support

Hi Linda,

We would love to learn more about your MKTO challanges.  LeadMD is the original Marketo services partner and has helped over half of all Marketo users meet and exceed their goals.  Do you have time next week to chat?

Brent

LeadMD - 480-886-9100

Brent@leadmd.com

Anonymous
Not applicable

Re: How can I talk to someone for support

Yes, I would like to do that sometime next week. Thanks

Linda Gee | Web Production Assistant, Web Marketing

28050 Grand River | Farmington Hills | MI | 48336

P: 248-471-8631

linda.gee@beaumont.org<mailto:linda.gee@beaumont.org>

<https://www.facebook.com/BeaumontHospitals> <https://twitter.com/BeaumontHealth> <http://blog.beaumont.edu/> <https://instagram.com/beaumonthealth/> <https://www.linkedin.com/company/beaumont-health> <https://www.pinterest.com/beaumonthealth/> <https://www.youtube.com/channel/UCgNOQP5BvrzQJ_vhRo7VN1Q>

terrid
Level 1

Re: How can I talk to someone for support

I need help, too.  

 

Darshil_Shah1
Level 10 - Community Advisor

Re: How can I talk to someone for support

@terrid, you should raise a support case with Marketo for any product feature issue/support related item. As mentioned in the earlier post you'd need to be an authorized user to raise support tickets for your Marketo instance, if not, you can get yourself added as an authorized user by an existing authorized user of your Marketo account. However, if you have any contracting/subscription/renewal related queries I think you should reach out to your assigned Customer Success Manager (CSM) directly.

 

Best,
Darshil