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Forwarding an email renders both desktop and mobile headers

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Skrajen
Level 1

Forwarding an email renders both desktop and mobile headers

When forwarding an email in outlook it renders both desktop and mobile headers. It looks like the email references both snippets of code when forwarding. Anyone know the fix? 

Screen Shot 2021-08-23 at 10.22.18 AM.png

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SanfordWhiteman
Level 10 - Community Moderator

Re: Forwarding an email renders both desktop and mobile headers

You simply can’t rely on a forwarded email keeping your formatting (unless the email is forwarded as an EML/MSG attachment).

Once the original MIME structure is broken everything else is up for grabs.

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3 REPLIES 3
SanfordWhiteman
Level 10 - Community Moderator

Re: Forwarding an email renders both desktop and mobile headers

You simply can’t rely on a forwarded email keeping your formatting (unless the email is forwarded as an EML/MSG attachment).

Once the original MIME structure is broken everything else is up for grabs.

View solution in original post

Katja_Keesom
Level 9

Re: Forwarding an email renders both desktop and mobile headers

Unfortunately @SanfordWhiteman  is right. Especially Outlook does entirely its own thing when forwarding an email. I have seen hidden variables reappear but many other changes too.

Jasbir_Kaur
Level 2

Re: Forwarding an email renders both desktop and mobile headers

Yes, right Outlook does entirely its own thing when forwarding an email.

 

We have one solution for this, if we will create our email templates in the <TR> structure instead of <table> then our email looks better when forwarding.

 

However, it will not work 100% but looks better,  you can check it if it can help.