Emails are not sent and delivered which is sent from Marketo sandbox

[SanfordWhiteman]

---

 In the documentation they have mentioned that I need to take IT team help for approval. But is it possible to set up the DKIM signature without IT help?

---

No, assuming your DNS zone is under the control of IT they must be involved.

[SanfordWhiteman]

Like Darshil says, we need clarity on whether the Sent Email activity appears for people.

There’s a big difference between

• not sent as in “no outbound email was even attempted” and
• not sent as in “an email seemingly went on the wire but didn’t appear in the inbox”
  

[ManjulaP]

Hi, 

The email activity log is giving zero records as shown below:

I have records in the members tab.  We are not able to find the reason for the same. 

Please help us to fix the issue.

Many thanks!!

[Darshil_Shah1]

You should check the person's activity log for any errors in the Send Email activity (like hard bounce in your case) and not in the email program's dashboard. Also, I don't understand; you don't necessarily need a smart campaign to send out emails from an email program (as the email program can send out the email itself to the people defined in the program's Smart List).

Is there any specific reason as to why you're sending out emails from a smart campaign instead of the email program itself? You can also use Marketo's Default program to send out emails from the smart campaigns if you'd like to do multiple sends which the Email Program does not allow.

[Katja_Keesom]

As a simple first check to add to the guys' very valid questions: Is your own email address actually in the database? If not, an email will never send.

[ManjulaP]

Hi, 

The email Id is present in the DB.