Re: Email Insights

Dave_Nation1 · ‎02-05-2018

Hi Guys,

I've got a monthly newsletter send which went out on the 25th of Jan, however for some reason the data is not showing up in my Email Insights dashboard?

I understand the data is delayed 24 hours or so but should be coming through by now. Has anyone had this issue?

Cheers
Dave

JD_Nelson · ‎02-05-2018

Can you confirm in Marketing Activities that the mailbox icon of this is closed, or still open? It may be that the results of the A/B test are not final yet - ? (side note, I've seen some delays in that status, but haven't correlated it back to Insights, but figure it's worth a shot?)

Dave_Nation1 · ‎02-06-2018

Thanks for your response JD. No that doesn't appear to be the problem the mailbox icon is definitely closed.

Gerard_Donnell4 · ‎02-07-2018

Have you tried using a filter and seeing if you can actually find the email or program?

Dave_Nation1 · ‎02-14-2018

Hi Gerard - yes that works for all our other email sends but not the last newsletter for some reason. Bug maybe?

Steven_Vanderb3 · ‎02-14-2018

Probably a bug. You should file a ticket with Support to make sure there wasn't an issue loading the data into Email Insights.