Re: Delivery more than 100%

Anonymous
Not applicable

Delivery more than 100%

in my email insights report, i have view that show that one email was sent 3x time more than leads in marketo. also it shows delivery 135% - does anyone know how that could be possible? or it's a kind of bug?

7 REPLIES 7
Grégoire_Miche2
Level 10

Re: Delivery more than 100%

Hi Elizaveta,

Please move this to Products . Marketing Central is for generic marketing discussions. You will be more likely to get an answer in products.

-Greg

Darrell_Alfons2
Level 10 - Champion Alumni

Re: Delivery more than 100%

Elizaveta,

Which part of the report are you evaluating? Is it the "total sent" box?

Do you mind sharing a screen shot?

Thank you.

Anonymous
Not applicable

Re: Delivery more than 100%

It is in <Email Insigths> tab - Pasted image at 2017_04_21 08_12 PM.png

I dont had this number of contacts at that moment, also if you just create a smart list you don't get same numbers (I actually get a real number around 300 000 sent)

Steven_Vanderb3
Marketo Employee

Re: Delivery more than 100%

Please file a support ticket!  Sounds like something went wrong.

Anonymous
Not applicable

Re: Delivery more than 100%

Pasted image at 2017_04_21 08_14 PM.png

This is another bug that i am facing - I can not submit tickets while i am admin and i already wrote it several times to support, so sorry i don't have other channel to solve my issue : (

I am logged in with my only one instance

Grégoire_Miche2
Level 10

Re: Delivery more than 100%

Try writing at supportescalations@marketo.com, if you have not done so, and ask them to set you up as a support admin as well.

-Greg

Anonymous
Not applicable

Re: Delivery more than 100%

nono, i have done it, probably not once already