Delivery more than 100%

[Anonymous]

in my email insights report, i have view that show that one email was sent 3x time more than leads in marketo. also it shows delivery 135% - does anyone know how that could be possible? or it's a kind of bug?

[Grégoire_Miche2]

Hi Elizaveta,

Please move this to Products . Marketing Central is for generic marketing discussions. You will be more likely to get an answer in products.

-Greg

[Darrell_Alfons2]

Elizaveta,

Which part of the report are you evaluating? Is it the "total sent" box?

Do you mind sharing a screen shot?

Thank you.

[Anonymous]

It is in <Email Insigths> tab -

I dont had this number of contacts at that moment, also if you just create a smart list you don't get same numbers (I actually get a real number around 300 000 sent)

[Steven_Vanderb3]

Please file a support ticket!  Sounds like something went wrong.

[Anonymous]

This is another bug that i am facing - I can not submit tickets while i am admin and i already wrote it several times to support, so sorry i don't have other channel to solve my issue : (

I am logged in with my only one instance

[Grégoire_Miche2]

Try writing at supportescalations@marketo.com, if you have not done so, and ask them to set you up as a support admin as well.

-Greg

[Anonymous]

nono, i have done it, probably not once already