Date not populating on alert

[Anonymous]

Hi all,

Probably a simple omission on my part, although would appreciate some help.

I have a date field on a form that is then used as a token in an alert. For some reason when the alert is received the date is blank.

If I inspect the lead record the date has been populated. Additionally if I send a test email with the lead populated the date comes through as expected.

I have added a wait step in case the alert was being sent before the record could be populated albeit to no avail. 

Thanks in advance

[Josh_Hill13]

Can you send us screen shots?

[Anonymous]

[Anonymous]

Its the field 'styling session date'

[Anonymous]

I have a similar situation myself.

Hope we get a solution

[Anonymous]

I just added birthday field to see if it came across and it did. Its a strange bug.

[Anonymous]

Very odd.  I used the same field in a landing page and it populates correctly and even on "send sample email" it pushes / pulls the data correctly. Just not on an alert email or confirmation email back to customer.

Hope there is a solution.

[Anonymous]

Exactly the same situation. 

[SanfordWhiteman]

Guys, can you try this with a one-line Velocity script instead?

Like

${Lead.Styling Session Date}

Make sure that field is checked off in the tree of fields on the right side of Velocity Editor.

[Anonymous]

I have not used Velocity (and am not a developer my self)