Re: [Coffee Break] Gen AI for Dynamic Chat on June 12th at 8 AM PST

Sreekanth_Reddy
Marketo Employee

Re: [Coffee Break] Gen AI for Dynamic Chat on June 12th at 8 AM PST

Hey @earana01demand ,

 

Great question! Actually designing chat dialogue is quite simple if you are designing a dialogue as an extension of any marketing campaign that you are running. This way you have all assets already built that you can leverage

 

Coming to Dynamic Chat GenAI capabilities:

 

With current features that are already available, you should be able to simply start in 1-2hours time - here is a tutorial 

For more automated conversations where GenAI models responding to visitors directly:
key task is to provide the content which could be all your website or blog or documentation content in URLs format. Majority of work here would be in testing the GenAI powered conversations

rchoi_sbk1
Level 1

Re: [Coffee Break] Gen AI for Dynamic Chat on June 12th at 8 AM PST

Would love to know if there is any possibility of incorporating predictive content into dynamic chat

Sreekanth_Reddy
Marketo Employee

Re: [Coffee Break] Gen AI for Dynamic Chat on June 12th at 8 AM PST

Great feedback! we been thinking of how can we bring web personalization and Dynamic Chat closer. Can you help us with couple of usecases you would use this if available

Jon_Chen
Marketo Employee

Re: [Coffee Break] Gen AI for Dynamic Chat on June 12th at 8 AM PST

The Coffee Break is now over! Thanks everyone for hopping onto the thread and asking your questions . Also, please join me in thanking @Sreekanth_Reddy for responding to all the questions! Be sure to stay tuned on the Community and mugs.marketo.com for future coffee break events!

JeffHensiek
Level 4

Re: [Coffee Break] Gen AI for Dynamic Chat on June 12th at 8 AM PST

Thank you @Jon_Chen and @Sreekanth_Reddy  for your time today.  Much appreciated.

 

Jeff Hensiek
Marketing Automation Program Manager