Can't Use Has Interesting Moment in Smart Campaign?

[Katie_O_Brien]

Hi,

Just switched companies and was going to build out the interesting moments but "Has Interesting Moment" is missing from the triggers? When I go to Field Management Last Interesting Moment Date, Desc, Source, and Type are there. What am I missing??

Thank you!

[Devraj_Grewal]

Katie,

"Had Interesting Moment" is a filter and "Has Interesting Moment" is the trigger. You should see both options in a smart campaign's smart list.

[Katie_O_Brien]

Hi Devraj,

Both "Had Interesting Moment" and "Has Interesting Moment" are missing, the 3 in this screenshot I made to use with "Has Interesting Moment".

[Ronen-Was-SRpro]

-Is your Marketo instance synched to any kind of CRM and if so which CRM are you using?

In field management, you should check the hidden fields

[Katie_O_Brien]

It is not synched to any CRM, and it is not in hidden fields. Last Interesting Moment Date, Desc, Source, and Type are in field management and not hidden.

[Grégoire_Miche2]

Hi Ronen,

It's independent from the CRM. Interesting moments always exist.

-Greg

[Grégoire_Miche2]

Hi Katie,

Check your version of Marketo. Click "Help -> Subscription Info" and liaise with support, sales rep or CSM. If you are supposed to have the option, file a support ticket.

-Greg

[Grégoire_Miche2]

PS: my understanding is that it comes with all versions of Marketo, so I wold probably log the support case straight away

-Greg

[Katie_O_Brien]

Thank you Greg!

[Justin_Norris1 · Accepted solution]

Hi all,

I have seen another instance that did not have interesting moments.

I believe it is dependent on having Marketo Sales Insight provisioned on the account (although it doesn't matter whether MSI is actually connected to anything).

Might want to check whether this is the case here Katie O'Brien​